AI now has context. Who turns it into action?

Process intelligence shows you what’s broken. Intelligence that Operates fixes it: 25+ years of domain expertise, built into AI that runs the work end to end. Come see industry specific IPs in action, and book 30 minutes with our leadership in Munich.
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Why this year matters

Context is the theme. Execution is the gap.

This year's theme is "Come for AI. Leave with RoAI." With the Celonis Context Model and the Ikigai Labs acquisition, the conversation in Munich is about giving AI the operational context it needs to make good decisions.

Context is only half the job. The value shows up when someone acts on it: working the exception, routing the claim, closing the complaint, inside your controls. That's the part we deliver.

Your process data already knows where the money is leaking. What's acting on it?

Bring that question to our kiosk. We'll show you what the answer looks like in your industry.
01

Sense

Process intelligence watches every case, exception and workaround as it happens.
02

Reason

Domain knowledge classifies, prioritises and decides what matters most, by value and risk.
03

Act

Agents and expert teams execute the fix, with people in the loop where judgement counts.
Four Industry IPs

From diagnosis to governed execution

Built on Celonis Process Intelligence and Firstsource's domain operations. Here's a preview. The live demos are at our kiosk.
Utilities: Smart Billing App
Payer/Claims: CORE
Provider/AR: AR Triage
BFSI/Complaints: Complaints Management

Hidden billing exceptions, turned into recovered revenue.

  • Find unbilled revenue across meter-to-cash
  • A work queue ranked by dollar impact, not first-in-first-out
  • Exceptions worked by an AI agent alongside your team

‍See it live: how much is sitting in your queue right now?

Prior authorisation that's fast, consistent and fully explainable.

  • Policy applied the same way across every case
  • Every decision auditable, with evidence attached
  • People step in on exceptions, not routine cases

See it live: a claim decision you can defend to a regulator.

Every claim over 90 days, sorted and routed.

  • Viable, not viable or patient-owed, decided automatically
  • Denials and appeals prioritised by value and filing risk
  • Protect timely-filing windows before they close

See it live: which aged claims you can still collect.

See every complaint journey and fix what's slowing it down.

  • Shows where delay, rework and non-compliance happen
  • Improve SLA compliance and lower regulatory risk
  • Cut rework and compensation leakage

See it live: an aged complaint flagged before it breaches its SLA.

Governed Autonomy

Autonomous where it's safe. Human where it counts.

Agents you can trust are the main topic at Celosphere this year. Every Firstsource IP is built so you stay in control.
Clear Decision Rights
AI handles defined, repeatable decisions. Edge cases and judgement calls go to your experts.
Full Traceability
Every action comes with its evidence, so audit, compliance and QC teams can see exactly what happened and why.
Approval where it matters
High-stakes outcomes such as write-offs and compensation stay with people, inside your controls.
Who you will meet

Firstsource leadership in Munich

Rahul Agarwal

Global Head - Business Transformation at Firstsource

Andy McDonald

SVP - Retail and Diversified Sectors for Firstsource

James Gill

VP Retail - UK at Firstsource
Pre-schedule your meeting

Pick a time. We'll be ready for you.

Tue, 1 Dec

Pre-conference

Wed, 2 Dec

Main conference

Thurs, 3 Dec

Main conference
Register for a meeting
Why book a meeting

30 minutes that's worth your time

  1. A live demo for your industry
    See the IP that matches your operation, using realistic process data instead of slides.
  2. A first view of the value
    Talk through where your biggest leakage is likely to be, and what fixing it could be worth.
  3. Time with our leaders
    A direct conversation with the people who run our Process Intelligence and AI work.