• Care, billing, collections and field
each work their own queue.
• Nobody owns the issue that touches all four.
WE3 GLOBAL AI SUMMIT 2026 · LA VEGAS · 10-12 NOVEMBER
VERTICAL AI FOR ENERGY + WATER
A New Operating .Model for Utility Revenue.
Solutions for optimising RevOps built on intelligent context.
10-12 NOVEMBER
Durango Casino & Resort, Las Vegas, NV
THE PROBLEM
Your platform is modern. Your operations still run on handoffs.
01
Exceptions fall between teams.
02
Knowledge lives in a few heads.
• Edge cases get solved by tribal memory.
• When those people leave, so does the know-
how.
• When those people leave, so does the know-
how.
03
Every AI pilot starts from scratch.
• Each agent rebuilds its own data, rules and
guardrails, so pilots stall before they scale.
guardrails, so pilots stall before they scale.
THE FOUNDATION · INTELLIGENT CONTEXT FRAMEWORK
Build the foundation once.
Add agents without starting over.
Agents are only as good as the context they run on. The Intelligent Context Framework captures what your utility knows in one governed layer that every agent shares, so each new capability goes live faster than the last.
Built on Firstsource Kairos, our enterprise platform for agentic AI, knowledge surfacing and workflow orchestration.
01 Data Context
Accounts, bills, reads and work orders, connected across your systems.
02 Business rules
Billing cutoffs, notice periods and thresholds, defined once and used everywhere.
03 Codified expertise
The procedures your best people carry in their heads, written down and reusable.
04 Guardrails
Approvals, human review and an audit trail on every agent action.
SOLUTIONS
Five solutions across Meter-to-Cash.
Start with the one that hurts most. Each runs on the same foundation, so the next goes live faster.
CONTACT
CX Center of Excellence
Conversational AI and real-time agent guidance, so customers get the right answer the first time.
BILL · SMART RO
Billing Control Tower
Every billing exception ranked by risk and held revenue, assigned to billers or automation, closed when the invoice issues.
COLLECT · SMART RC
Digital Collections
Risk-based segmentation, digital-first outreach and self-service arrangements, with collectors where judgement is needed.
FIELD
Video AI Field Ops
AI-assisted video connects customers, specialists and crews, so more issues are solved remotely.
REPORT
Utility Data, Engineered by Agents
Reports that depend on one analyst become documented, governed data products maintained by agents.
LIVE AT THE BOOTH
Watch a late bill get saved in under a minute.
A missing meter read puts a bill due today in jeopardy. See how agents and people resolve it, end to end.
01
DETECT
Missing meter read found
02
FLAG
Bill due today marked in jeopardy
03
ASSIGN
Manager confirms an eligible biller
04
RESOLVE
Biller plus approved automation fix it
05
CONFIRM
Invoice issues on time, proven by your billing system
Outcomes
Confirmed in your systems. Not on our dashboard.
Results are verified by the transactional event itself: the invoice issuing, the payment posting, the case closing. That’s what makes outcome-based pricing work.
CONTACt
40%
lift in first-contact resolution
BILL
99%
of at-risk bills sent on time
COLLECT
20%
reduction in DSO
FIELD
30%
fewer avoidable truck rolls
Meet the team
OUR SESSION · FIRESIDE CHAT