Meet Firstsource at SEW WE3 Summit 2026
Intelligence That Operates. Across the meter-to-cash journey, see how Kairos, our AI operating system, helps utilities cut cost-to-serve and keep customers connected.
Nov 10-12, 2026
Durango Casino & Resort, Las Vegas, NV
Why Should You Attend?
The utility playbook is being rewritten.
Utilities are under pressure to modernize aging infrastructure, meet round-the-clock digital-first service expectations, and control costs, all while navigating Net Zero mandates and tightening regulatory scrutiny. Firstsource brings 25 years of utility domain expertise, AI, and digital-first operations to help utilities rethink how they originate, serve, and collect across the full customer lifecycle
WHy ENGAGE WITH US?
Smarter at every stage of the Utilities customer lifecycle.
BUilding Operational Intelligence
Compound your domain intelligence.
Technology handles the routine work, people step in where judgment matters, and we get paid on results.
Transform CX
From contact to resolution, faster.
See conversational AI and agentic workflows cut handle time and lift first-contact resolution across billing and service
Modernize Your Back Office
Optimize cost to serve; Agentically.
See Digital Twin of your M2C process, and see how agentic AI can be enabled to make judgement calls
Rethink Collections
The right intervention, at the right time.
See AI-led segmentation and vulnerability-aware treatment strategies improve recovery while protecting customer trust.
Harden Cybersecurity/Networks
OT threats are rising, strengthen your defenses
See how you can secure operations data; OT/ICS security needs a dedicated partner
Why Firstsource?
Built for Intelligent Utility Operations
AI + Automation
Kairos, our AI operating system, and agentic workflows run meter-to-cash operations from billing to collections.
Customer-Centric Operations
Persona-mapped journeys and omnichannel engagement build more connected utility customer experiences.
Predictive Intelligence
Predictive analytics and real-time signals identify churn, propensity to pay, and asset risk earlier.
Proven Utility Expertise.
25+ years serving electricity, gas, water, and renewable utilities, recognized as a Leader in NelsonHall's CX Services Transformation study.
What Will You Get If You Engage?
Proven outcomes, applied to your utility
Firstsource's utility operating model, powered by Kairos, translates into measurable outcomes across the meter-to-cash lifecycle.
40–60%
Customer service cost reduction
30–50%
Call centre FTE reduction
5–10 pts
NPS improvement
10–20%
DSO reduction
