UTILITIES METER TO CASH CONFERENCE · NASHVILLE · OCT 28–30, 2026
Stop running meter-to-cash on workarounds.
Start running it on intelligence.
Built to earn trust: from customers, regulators, your people and your data.
Oct 28–30, 2026
Hyatt Centric Downtown, Nashville, TN
THE PROBLEM
Nine mandates at once and a shrinking cost-to-serve budget.
Most utilities are operating on manual processes and institutional memory that is the SMEs' tribal knowledge.
Ease affordability stress
Protect vulnerable customers
Comply with state rules
Improve recovery
Reduce billing exceptions
Improve customer experience
Reduce staffing expense
Defend against cyber attacks
Improve employee experience
Bolting AI onto a sub-optimal process is setting is setting yourself up for failure.
The fix invest in creating institutional memory, which is the foundation.
CONNECT WITH US TO FIND OUT MORE on how:
A late bill get saved in under a minute.
A missing meter read puts a bill due today in jeopardy. See how agents and people resolve it, end to end.
01
DETECT
Missing meter read found
02
FLAG
Bill due today marked in jeopardy
03
ASSIGN
Manager confirms an eligible biller
04
RESOLVE
Biller plus approved automation fix it
05
CONFIRM
Invoice issues on time, proven by your billing system
WHERE IT OPERATES
Four places the intelligence pays for itself.
MODERNIZE YOUR BACK OFFICE · PROCESS INTELLIGENCE
Control every M2C exception.
What Changes: The Billing Control Tower gives you a live view of every exception across every billing cycle, ranked by revenue-at-risk and routed to Billy, our agentic billing AI, or an operator.
Replacing exceptions worked manually, in siloed work queues, on a FIFO mehtodology, with no strategic KPI/SLA management.
60% less unbilled revenue by year 3.
Building INSTITUTIONAL MEMORY
Compound your domain intelligence.
Kairos combines data, signals and context to identify friction, prioritize action and improve Meter-to-Cash decisions.
Kairos, Firstsource’s AI operating system, builds one intelligence layer across billing, payments, collections and the contact center. Then our operators run it with you. 25 years of utility operations. Fees tied to results.
RETHINK COLLECTIONS · DIGITAL COLLECTIONS PLATFORM
The right intervention, before the disconnect notice.
What changes: AI-led segmentation and vulnerability-aware treatments spot hardship sooner, match customers to assistance and stay inside regulatory limits.
Replacing one-size dunning that treats can’t-pay and won’t-pay the same and finds hardship after the damage is done.
15% lower DSO.
TRANSFORM CX · CONVERSATIONAL INTELLIGENCE WITH CRESTA
Unclock intelligence trapped in your call-centre
What changes: 100% of voice and digital interactions analyzed, real-time agent guidance, and predictable outcomes on every call that is beneficial for both the company and the customer.
Replacing QA reviews on a sliver of calls, and policy that gets set without hearing what customers are actually saying.
50% lower cost-of-service.
20% higher FCR.
Harden Cybersecurity/Networks
Secure every customer's data.
What changes: Periodic penetration testing replaced by next-gen intelligence hardening the infrastructure 24X7.
Replacing the widening of attack surface around customer and billing data that might come with every new AI workflow, data feed, and partner.
Up to 15 % risk reduction.
Potential saving of estimated $2mn per incident.
In this age of AI, the IMPERATIVE IS to
Build TRUST.
In a regulated utility, AI that outruns trust is a liability. Every decision Kairos makes has to be explainable to a customer, defensible to a commission, owned by a person and secured end to end. That’s the design brief, not an afterthought.
YOUR DATA
Secure by default
Hardened networks and infrastructure, isolated environments per utility, and AI that runs on not on frontier models but local, contextual models built for the utility, inside your platform and under your controls.
YOUR CUSTOMERS
Removing friction by design
Modernising options for customers to connect via their convenience/preference and ensuring that the outcome is consistent regardless of the communication channel.
YOUR REGULATORS
Every number traces to source
Decisions and figures carry lineage back to the rule and the data behind them. Ready for rate cases, compliance reviews and commission questions.
YOUR PEOPLE
Human in the loop, always
AI recommends, operators decide. Agents get real-time guidance, and humans own every decision that touches a customer.
WHY FIRSTSOURCE · UNBPO
We don’t hand you the automation and leave.
We operate it, and get paid on the outcome.
TRADITIONAL BPO
FIRSTSOURCE UNBPO
Paid for seats and hours
Paid for outcomes: fees tied to results
Headcount grows with volume
Intelligence compounds, cost to serve fall
QA on a sample of interactions
100% of interactions analyzed
Knowledge leaves when people do
Knowledge captured in the institutional memory layer
Tools handed over, risk stays with you
Operators run it with you, human in the loop. We co-own the risk.
