At Firstsource, people-centricity is about putting our people first for everything because it is people who drive the business and deliver impactful results. Therefore embracing a ‘PeopleFirst’ approach, our focus is on continuous learning and development so that our people are in a constant state of readiness to delight the customer and optimise every opportunity that comes by.
Our people strategy reflects a comprehensive approach to the employee experience across all touchpoints in the employee life-cycle and rests on 3 pillars:
Attract – Develop – Engage
We don’t believe that anyone at Firstsource should be stagnant. This is why we offer our employees a wealth of development opportunities and ensure that they take the lead in deciding which direction they would like their careers to move in.
From our development-from-within approach to business, to the Firstsource internal mobility programme, our employees are able to progress as they wish – even moving disciplines and departments to better understand our business and take on new responsibilities.
Firstsource’s Future Leaders’ Initiative was launched as part of our plan to identify, develop, retain and leverage talent in our organisation. The initiative has been designed to recognise and empower future leaders in our business and is open to employees of all levels.
Firstsource is committed to promoting from within. “Wings Within” is Firstsource’s internal mobility programme, which provides a fair and equal opportunity to all employees in the organisation to grow and take on new roles and responsibilities. Firstsource also provides opportunities for lateral movements across the organisation.
As an organisation, we are continuously working to ensure we have the right talent at the right time to meet the organisation’s goals. Our robust performance and talent management process combined with leadership and management development initiatives help us meet the talent demand.
At Firstsource we practice and encourage a culture of learning and self-driven development, which promises wholesome development for our employees. Rooted in our corporate values (ASPIRE), this learning culture enables employee to scale greater levels of performance. It provides impetus to the employee to take ownership of his/her learning keeping in mind the future aspirations. Senior leadership’s active sponsorship of learning initiatives has further strengthened the learning culture bringing us closer to our goal of transforming Firstsource into a learning organisation.
Firstsource Academy is the overarching learning body within Firstsource & under its aegis, learning initiatives are incubated and deployed. The Firstsource Academy is committed to developing skilled, agile and “always learning” talent which would improve organisational capability to exceed expectations in a volatile and dynamic business environment. To this end, Firstsource Academy has collaborated with leading learning providers to ensure high quality, on demand Learning experiences.
At Firstsource, reward and recognition are more than just buzzwords; they are an important part of our culture. Our policies are inclusive, and ensure that everyone in the Firstsource organisation has opportunities to succeed. Only by motivating our employees can we guarantee the satisfaction of our clients and their customers.
Every Firstsource employee receives a personal development plan to help map out their progress within the organisation. Operating in India, the US, the UK and the Philippines, we are able to offer employees opportunities to start or expand their careers across the world. We also offer employees a comprehensive suite of benefits and performance-based rewards.