Cut your appeals backlog in half
Firstsource's digital mailroom moves documents from intake to resolution in as little as 24 hours, with more than 99.5% of urgent appeals handled inside a 4-hour window.
Proof that holds up under pressure
Real results from health-plan engagements, backed by operational controls and independent validation.
For a leading national health plan
- 24 hours - Appeals turnaround reduced from 48 hours to 24 hours
- >99.5% urgent appeals processed within four hours
- >99% document accuracy
From a separate large-scale mailroom modernization engagement
- >80% reduction in turnaround time for urgent appeals
- >95% reduction in turnaround time for faxed documents
Validation, platform-wide
• 103+ Field- and form-level validation checks run before any data reaches core systems
Security and standing, company-wide
• ISO 27001, HITRUST, SOC 2 Type 2, and PCI DSS certifications
• 99/100 - Independent information-security benchmark against healthcare BPO peers
• Named a Leader by Everest Group and NelsonHall in their 2026 healthcare payer assessments
From fragmented intake to a controlled, auditable process
When intake breaks down, the cost shows up everywhere except the mailroom: appeals turnaround you can't recover, downstream claims rework, and security exposure with every manual handoff. Firstsource captures every document at intake, validates and prioritizes what matters, and routes it to the right outcome, all on one platform your team can see into end to end.
What a controlled intake process means for your health plan
Appeals move faster, with less SLA and compliance exposure.
Regulatory turnaround windows on appeals and grievances don't bend for a manual queue. A faster, validated intake process closes that exposure at its source, before a missed window becomes a finding.
Cleaner intake data means fewer claims problems downstream.
Errors that pass through intake unnoticed resurface later as claims rework, adjudication failures, and quality-measure gaps. Field- and form-level validation catches them before they reach your core systems.
Data stays protected and accountable from the first document.
Every handoff between vendors is a point where oversight gets harder to prove. Running intake, data capture, and claims correspondence on one certified platform keeps that accountability intact.
Talk to our digital intake team
After you submit this form, someone from our digital intake team will reach out to talk through your current volumes, turnaround expectations, and where accuracy or compliance pressure is highest for your team.