Reimagining Assessments with Firstsource’s UnBPO™ + Agentic AI
Testing is a moment of truth, for candidates, institutions, and your brand. Firstsource helps testing and assessment organizations deliver secure, inclusive, high-quality experiences with AI-powered operations that protect integrity and provide support when it matters most.
Our UnBPO™ model, helps assessment organizations scale secure delivery, modernize content and candidate support, and unlock faster innovation, without compromising trust or compliance.
See AI that works in the real world of testing
Meet us Booth #320 to explore live capabilities:
- AI-Based check-in platform
- Real-time voice and chat language translation
- Agent co-pilots for CX and Proctoring
Our approach is built on UnBPO™, combining domain-centered practitioners + with AI-first workflows designed to turn transformation into measurable results, not pilots.
Our leaders at the event
Tij Nerurkar
SVP – Education
Tij has over 25 years of experience in managing learning services globally for Higher Ed Institutions, Education Publishers and Enterprises across multiple sectors. He has led the global education business for Cognizant and Tata Interactive and managed Cognizant’s Learning Academy in North America.
Joseph Ravi
VP - Education
Outcomes we’ve delivered for our clients
- +25% effort reduction in enrollment operations and 100% lead-to-contact ratio through digital outreach and AI-powered lead management.
- ~25% savings in operations and 60,000+ backlog cases cleared in 60 days, transforming the CX operating model.
- Transformed assessment operations and delivery by setting world class GCC, resulting in $15 Mn savings in 15 months
Why work with us
With Firstsource, you scale with quality and integrity, elevate experience, and accelerate innovation.
UnBPO™ transformation
Integrated digital + CX + operations for end-to-end outcomes.
AI + human judgment together
Agent co-pilots enhance speed and consistency while maintaining oversight.
Domain-centered teams (“inch-wide, mile-deep”)
Built for the realities of education, assessment, and testing operations.
End-to-end learner journey coverage
Acquisition through enrollment and support, and assessments as a seamless experience.