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What We Do
What We Do

We provide transformational solutions across the customer lifecycle in Healthcare, Banking, and Communications. Our specialized teams use advanced technology and data analytics to address clients' key challenges and deliver future-focused outcomes.
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Firstsource recognized as a Leader in Banking Operations by Everest Group and NelsonHall
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Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

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Firstsource recognized as a Leader in Banking Operations by Everest Group and NelsonHall
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Solving for Efficiency Inside a Media Giant's CX Transformation with Firstsource
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Firstsource Reports Q4FY25 Results
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Providers Can Reduce Administrative Burden and Improve Productivity With AI Tools to Mitigate Labor Shortages

How AI Is Disrupting Our Industry, and What We Can Do About It

Firstsource recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payer by Everest Group

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Firstsource recognized as a Leader in Banking Operations by Everest Group and NelsonHall

Firstsource recognized as a Leader in 2025 NelsonHall NEAT evaluation for CX Services Transformation

Firstsource announces leadership changes to accelerate growth across Healthcare Payer and Provider businesses
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UK Complaint Handling Awards

Financial Services - Gold In partnership with Post Office Insurance

Firstsource Solutions

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

Industries

Banking and Financial services
Healthcare
Utilities
Communications
Media
Retail
Private Equity
Technology

Services

Collections
Consulting
Customer Experience
Digital Platforms and Technologies
IT Services and Solutions
Trust and Safety

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