The 2024 Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment profiles 29 leading RCM operations providers, examining each for overall vision, capability and market impact.
Firstsource is proud to be recognized as a ‘Major Contender’ for ongoing investments and strengthening of our portfolio, and one of only two ‘Star Performers’ identified for demonstrating the strongest forward and upward movement on the 2024 PEAK Matrix®.
Key takeaways:
Expertise
Recognized for adding unique value and expertise, and ongoing investments to continually strengthen offerings
Rapid Growth
Rapid client growth and scale of RCM operations
AI-Powered Solutions
Ongoing investments in AI-based technology and recent acquisitions continue to enhance value of services across medical coding, A/R management, patient access
Tech-First Strategy
Recognized for tech-first strategy, robust partner ecosystem, and leverage of AI capabilities to power front-end capabilities
Client Endorsement
Client highlight Firstsource for partnership & collaboration, expertise, quality, and cost-effective solutions
Healthcare providers are grappling with administrative burdens and workflow inefficiencies, which are further exacerbated by the increasing complexity of medical coding, growing patient financial responsibility, and rising volumes of A/R workflows. These challenges have driven a greater reliance on technology-enabled services to streamline operations. Firstsource, leveraging its digital-first RCM strategy, has partnered with leading technology firms to integrate AI into its front-end service offerings. Additionally, Firstsource has enhanced its medical coding solutions and intelligent A/R tools to boost operational efficiency, accuracy, and financial outcomes for healthcare providers. These strengths have positioned Firstsource as a Major Contender and Star Performer in Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2024.