Corporate Social
Responsibility
Making a difference
At our core, we are a purpose-driven organization, striving to create a lasting impact not only for our stakeholders but also for the communities we serve by leveraging our resources, people, and practices to advance CSR initiatives. As steadfast corporate citizens, we are resolute in our ambition to be exemplary role models.
Impact in numbers
Our FY 25 CSR results showcase our unwavering dedication to creating a positive impact through social responsibility initiatives.
596
CSR Events
10245
Volunteers & Donors
72.90Mn
72.90Mn
23600
Volunteering Hours
43724
Lives Impacted (People)
8.60 times
SROI generated
At Firstsource, we believe CSR is not a parallel effort to business — it is an extension of our purpose.
Our approach is rooted in creating meaningful, sustainable impact by improving access to education, skilling, healthcare, inclusion, and livelihood opportunities for underserved communities. What makes it powerful is the collective commitment of our people — combining structured programs with volunteering, impact sourcing, and community partnerships to create change that is measurable, human, and lasting. As we build the future of work, we remain equally committed to building a more equitable future for the communities we serve.
Ritesh Idnani
MD and CEO, firstsource
How we impact
We have a cohesive strategy that includes CSR projects, employee giving, volunteering, leadership representation, impact sourcing, and special initiatives to create a well-rounded approach.
- CSR Projects
- Leadership Representation
- Impact Sourcing and Special Projects
- Employee Giving & Volunteering
What we impact
We aim to make a positive impact on society in harmony with our Group’s overarching mission to empower lives through education, healthcare, gender equality, and addressing various social concerns
- Education
- Environment
- Art & Culture
- Promoting Sports
- Healthcare
- Empowerment and Gender Equality
Social Impact Assessment Report
Shaping our future, one feedback at a time
Low engagement rates are frequently a function of contact strategy, not customer.
The PHIL relief support - repacking & donation event was a heart-warming activity that impacted the lives not only of the beneficiaries but of those who contributed in making it possible. The smiles on their faces left a space in our hearts that will forever be treasured.
We, at DEF Family, would like to extend our heartfelt thanks to Team Firstsource. You have not just enthusiastically supported our cause but also shared our dream to build an inclusive society where the deaf and non-deaf are provided an equal platform to prove their potential
I have used the Annie device for the 1st time to type words and sentences. It helped me to play word and number games through which new alphabets and number system can be learnt. Apart from these, it also contains many lessons and topics. Through gamification I am able to learn more.
