Transforming the Future of Testing & Proctoring
The Innovations in Testing Conference 2025 is the premier gathering for professionals in the testing and proctoring industry. This event brings together industry leaders, innovators, and experts to explore the latest trends, technologies, and best practices shaping the future of assessment.
As a Platinum Sponsor and a member of the Association of Test Publishers (ATP) we are excited to showcase our cutting-edge solutions, engage with industry leaders, and contribute to meaningful discussions about the evolution of testing and proctoring.
Sponsored Speaking Session
Glocalizing Testing and Operations: ETS's innovative journey, accelerating growth and digital transformation.
Date: March 24, 2025 | Time: 3:00 PM - 3:50 PM ET
Speakers
Dennis Stetzel
Senior Vice President, Production and Delivery at ETS
As the Senior Vice President of Global Operations, Dennis is responsible for the overall Production & Delivery, Psychometric Analytics and Assessment Development as well as Customer Care.
Before joining ETS, Dennis served as the Vice President of Shared Services Delivery Excellence at Pearson Education and previous to that spent 16 years at IBM as a Global Project Delivery and Transformation Executive. Dennis was responsible for delivering challenging transformation programs at some of IBM’s largest global clients to include Lucent Technologies, American Express, The Walt Disney Company, CenturyLink, CEMEX, and WPP.
Tij Nerurkar
SVP, Global Head - Edtech and Media at Firstsource
Tij has over 25 years of experience in managing learning services globally for Higher Ed Institutions, Education Publishers and Enterprises across multiple sectors. He has led the global education business for Cognizant and Tata Interactive and managed Cognizant’s Learning Academy in North America.
What You’ll Learn
- Effective strategies for implementing a Global Capability Center (GCC) model
- Insights into the innovative methodologies employed by ETS
- Key best practices and lessons learned
- The future impact of GCCs on testing operations and the broader industry
Meet our Domain experts at Booth # 306
Discover how industry leaders like ETS are leveraging the power of generative AI, agentic AI and analytics to transform end-to-end customer experience and operations. Please visit the booth # 306 on the exhibition floor for a personalized demonstration of these innovative solutions.
To schedule one-on-one consultations with our experts - Tij Nerurkar, SVP, Global Head - Edtech and Media, Firstsource, and Joseph Ravi, VP, Sales & Business Development, Firstsource - please fill out the form below.
Success Stories
Setting up a GCC in under 90 days for an Assessment industry pioneer
The client wanted to establish a Global Capability Center (GCC) to create a talent hub to attract top talent and strengthen their market presence. Our partnership delivered enhanced student experience and operational excellence while reducing costs—creating a foundation for sustainable growth.
25% savings through CX Transformation for Educational Testing and Research leader
Our client was losing market share and experiencing a drop in customer satisfaction due to CX challenges, increasing competition and evolving expectations. They partnered with us to revolutionize their customer experience by adopting a digital-first framework.