Human-Centered Banking. Elevated by AI
Card fraud is up 32%. Branches are closing. Mortgage rates are above 6%—pressuring both customers and banks.
Community banks need to fight fraud, cut costs, and scale lending—without losing the human touch.
At Firstsource, our agentic AI co-pilots do just that—automating mortgages, detecting fraud fast, and delivering empathetic, high-impact CX.
Join us at COBA25 to experience AI that puts people first.
What to Expect at Our Booth
1. Reimagine CX + Lending
Go beyond traditional BPO. Redesign service delivery with intelligent collaboration between skilled agents and AI—built for the needs of member-first banks.
- 3x faster resolutions by unifying front and back-office operations
- 40%+ boost in agent productivity through AI-augmented workflows
- Omnichannel engagement across chat, SMS, VIVR, and email
Experience our banking co-pilots in action—pre-configured for fast rollout, measurable outcomes, and minimal IT lift
2. Stop Fraud Fast with Agentic AI
Protect your members while reducing friction with smart fraud and chargeback tools.
- Resolve 90%+ of fraud cases within 72 hours
- Cut AML remediation time by 70%
- Detect threats in real time with AI-powered monitoring
- Verify identities seamlessly with integrated IDV tools
Discover how global banks are reducing risk without increasing cost or complexity
3. Deploy. Don’t Rebuild
Ready-to-deploy banking solutions that let you innovate without reinventing the wheel.
- Scale faster with low-code, modular tools
- Maintain compliance with ease
- Adapt to change with agility
Explore demos from regions solving similar challenges—with outcomes to show
4. Reimagine Debt Recovery
Go beyond traditional collections. Redefine debt recovery with empathetic, AI-driven engagement—designed for today’s customer-first organizations.
- 40M+ cash collected monthly through respectful, digital-first outreach
- 92% of customers self-serve and pay via intuitive platforms
- 85% reduction in complaints resolved within a day through personalized communication
Experience our Digital Collections solution in action—tailored for measurable recovery, stronger relationships, and minimal disruption.
See It in Action: Live Demos at COBA25
AI-augmented agent support across onboarding, service, and retention—fast, intuitive, and built for mutual banks.
Automated workflows from underwriting to post-close—modular, compliant, and ready to launch.
Resolving AML, KYC, and Chargebacks at Scale
Why Firstsource?
With 20+ years of BFSI expertise and a deep focus on customer-first banking, we help institutions like yours achieve results such as: