Firstsource FinCrime Solutions
From our Anti-Fraud Centre of Excellence in Middlesbrough, UK, we protect three of the UK's biggest banks with proven expertise and cutting-edge technology.
Real-Time Fraud Detection
Our team of more than 600 onshore financial crime specialists monitor and prevent APP fraud, plastic fraud, and emerging scam patterns 24/7.
AML & Compliance Services
Comprehensive Anti-Money Laundering (AML) support with AI-enhanced processes to meet evolving UK regulatory requirements.
Customer Protection Services
Human-centric approach combining empathy with technology to protect vulnerable customers from sophisticated scams.
Rapid Response & Investigation
Fast-track investigation services for suspected fraud cases, ensuring swift resolution and minimal customer impact.
Proven Results That Protect Your Bottom Line
- 62% Reduction in losses for banking clients through optimised strategy and technology
- 50% Faster response times with halved average speed of answer
- 100% of suspected scams escalated within one hour for immediate action
- 600+ Onshore financial crime specialists protecting UK banking institutions
Fighting back against fraud: A message from the coalface
Leading UK banks trust Firstsource to protect their customers and reputation. See why our fraud solutions deliver results that matter…
Why Partner with Firstsource?
- UK-Based Expertise - Middlesbrough Anti-Fraud Centre of Excellence with 600+ onshore specialists who understand UK regulations and fraud patterns
- Tech + Human Intelligence - AI-enhanced processes combined with skilled analysts who provide the human touch your customers need
- Real-Time Response - 24/7 monitoring with immediate escalation capabilities and direct law enforcement coordination when needed
- Regulatory Compliance - Stay ahead of evolving UK regulations, including APP reimbursement, operational resilience, and Basel III requirements
- Cost-Effective Solution - Reduce operational costs while improving fraud detection effectiveness through our scalable model
- Proven Track Record - Protecting three of the UK's biggest banks with demonstrated results in loss reduction and customer protection
Why Partner with Firstsource?
- UK-Based Expertise - Middlesbrough Anti-Fraud Centre of Excellence with 600+ onshore specialists who understand UK regulations and fraud patterns
- Tech + Human Intelligence - AI-enhanced processes combined with skilled analysts who provide the human touch your customers need
- Real-Time Response - 24/7 monitoring with immediate escalation capabilities and direct law enforcement coordination when needed
- Regulatory Compliance - Stay ahead of evolving UK regulations, including APP reimbursement, operational resilience, and Basel III requirements
- Cost-Effective Solution - Reduce operational costs while improving fraud detection effectiveness through our scalable model
- Proven Track Record - Protecting three of the UK's biggest banks with demonstrated results in loss reduction and customer protection