Registration

Firstsource at Monticello 2025

Annual Utilities Credit & Collections Symposium

Hyatt Regency Coral Gables, Miami-Coral Gables, Florida

March 10-12, 2025

Transform the future of collections

The collections industry is at a crossroads, with rising delinquencies and evolving customer expectations reshaping the landscape. At RMAI, we’re here to show you how our innovative strategies and proven solutions can help you meet these challenges head-on.

Explore our approach

Empower: hyper-personalized and frictionless journeys

Hyper-personalized engagement: Leveraging digitally-enabled omnichannel outreach and AI-backed personalization for seamless customer interactions.
Empathy-first mindset: Utilizing AI-enabled emotional cues and personalized learning to create meaningful, considerate communication strategies.
Frictionless journeys: Delivering low-touch, fast, and flexible solutions powered by AI to simplify the collections process.

Evolve: bespoke and flexible solutions

Digital platform foundation: Transform your collections strategy with our white-labeled digital platform, offering customizable solutions like strategies and offers through Collections-as-a-Service (CaaS).
Traditional agent call model: Empower agents with functionalities like IVR, sentiment analysis, and past interaction logs, backed by deep domain expertise for tailored resolutions.
Hybrid offerings: Integrating E2E workflow automation for payment negotiations, predictive analytics, and behavioral segmentation to optimize outcomes.

Endure: E2E collections capabilities that are safe and secure

End-to-end capabilities: Comprehensive solutions spanning the debt collections lifecycle, including pre-charge-off, post-charge-off, and legal collections.
Robust compliance: AI-driven compliance monitoring to ensure adherence to regulations while safeguarding against discrimination or harassment.
Privacy-first design: Privacy-integrated technology ensures secure data handling across all platforms and processes.

See us in action!

Hyper-personalized experiences:

Discover how our AI-powered solutions empower customers to self-serve on their terms, building trust and improving outcomes.

Effortless compliance:

See how seamless, automated compliance tools ensure you meet regulations while keeping the customer journey stress-free.

Omnichannel engagement:

Connect with customers wherever they are with intuitive tools like SMS, email, and chat, designed for simplicity and maximum impact.