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Firstsource to strengthen its commitment to the UK through North of England investment

Mumbai, November 9, 2020: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company will expand its presence and strengthen its commitment to Middlesbrough from later this year.

The firm will take three floors of the striking One Centre Square Building. This new building is Grade A office space and one of the region’s most ambitious regeneration projects.

Firstsource launches mental health toolkit in the UK

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK – including over 500 employees in Belfast – is building on its commitment to tackling mental health in the workplace with the launch of a new mental health toolkit across its UK operations.

The launch comes during Mental Health Awareness Week in the UK, launched by the Mental Health Association. Recent statistics indicate that one in four people will experience some form of mental health problem in their lifetime.

Firstsource Mental Health Toolkit rolled out to its UK operations

Toolkit developed in Northern Ireland can now be accessed by 5000 employees across the UK

Belfast/ Derry/ Londonderry 13th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills required to recognise the early triggers and symptoms.

Firstsource expands strategic partnership with Sky in new ten year deal

London, 31 January 2017: Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to expand its existing partnership with Sky, Europe’s leading Entertainment Company.

The deal comes as a result of Sky’s decision to consolidate its outsourced areas under the core TV and Broadband service into one strategic partnership. The expanded partnership will see Firstsource take on 1,200 new people and continue to provide customer experience solutions for Sky’s TV and Broadband services until 2026.

Firstsource among £1 billion in deals from UK PM's trade mission to India

As seen on UK’s official government website:

Prime Minister Theresa May’s visit to India from 6 to 8 November 2016 resulted in over £1 billion worth of deals between UK and Indian companies.

The Prime Minister used the visit to deliver on the ambitious vision for Britain after Brexit forging a new global role for the UK as a country with the self-confidence and the freedom to look beyond the continent of Europe.

The Prime Minister said:

The Times: Customers insist on better service

Customer service is now a major differentiator in competitive markets where brands strive to stand out from the rest, but some do it better than others. “2016 is fast becoming the year of the chief customer officer,” says Simon Hunt, director of customer experience at Firstsource Solutions. “The C-suite shake-up reflects the fact that many companies are facing growing pressure to put customer experience at the heart of their businesses...