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Part of the $2.5 billion Sanjiv Goenka Group

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4 things you need to know about marketing before you enter the Dragons’ Den

By Richard Elwell, VP Solution Architecture

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Firstsource marks successful first year with global degree

The first of its kind in the world, our degree partnership with Ulster University has attracted 280+ students

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Firstsource launches UK’s first contact centre boot camp

Sedentary office work can be more damaging for health than smoking, so we've launched a 12 week fitness challenge

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Firstsource ranked ‘High Performer’ in HFS 2016 Mortgage As-a-Service Blueprint

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    We sit behind the scenes, helping our clients deliver excellence

    "Firstsource has been integral to our success. Their experience of running online contact centres and their willingness to adopt a new and very different way of working for giffgaff meant that we had brilliant service wrap from day one."

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    Mike Fairman, CEO

    "Firstsource work tirelessly to build and invest in a strategic relationship that is based on a sound understanding of our business and objectives. I am always impressed by the strong customer focus and responsiveness of their management and the teams that support us."

    Lloyds Banking Group

    Robert Fletcher, Secured Lending Operations Director

    “Our partnership with Firstsource is intended to ensure that we consistently create an environment that supports the patient. This partnership is very exciting and, we believe, has the potential to change the way clinical trials are portrayed in the UK and our other countries.”

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    Sarah Beeby, VP Global Strategic Service Development

    “Firstsource excels at managing our call center. In the past, this area was a problem for us and consumed excessive amounts of valuable management time. Now we rarely even discuss the function because it is so well run and seldom hits our radar screen.”

    Alexian Brothers

    Gary Breuer, Former VP Revenue Cycle

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  • Journey Mapping: A Game of Snakes and Ladders

      Friday, September 23, 2016
  • 4 things you need to know about marketing before you enter the Dragons’ Den

      Thursday, September 22, 2016
  • Firstsource marks successful first year with global degree – Belfast Daily

      Friday, September 09, 2016
  • Firstsource launches UK’s first contact centre boot camp

      Thursday, September 01, 2016
  • Telecoms.com: Towards a New Normal by Richard Elwell

      Thursday, August 25, 2016
  • Firstsource ranked ‘High Performer’ in HFS 2016 Mortgage As-a-Service Blueprint

      Thursday, August 25, 2016
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