Trusted outsourcing partner to the world's leading brands

We are customer experience experts that help our clients transform and grow their businesses

About us

Firstsource reports Second Quarter Fiscal 2017 revenues of Rs 8,844 million

Read article

4 things you need to know about marketing before you enter the Dragons’ Den

By Richard Elwell, VP Solution Architecture

Read article

Firstsource marks successful first year with global degree

The first of its kind in the world, our degree partnership with Ulster University has attracted 280+ students

Read article

Firstsource launches UK’s first contact centre boot camp

Sedentary office work can be more damaging for health than smoking, so we've launched a 12 week fitness challenge

Read article
  • Our story
  • What we do
  • Sector solutions
  • Investor relations
  • News
  • Careers
  • What we do

    Improving Customer Experience

  • Find out more
  • Business Transformation

  • Find out more
  • Maximizing Revenue

  • Find out more
  • Cost

  • Find out more
  • Sector solutions


    Telecoms & Media



    We sit behind the scenes, helping our clients deliver excellence

    "Firstsource has been integral to our success. Their experience of running online contact centres and their willingness to adopt a new and very different way of working for giffgaff meant that we had brilliant service wrap from day one."


    Mike Fairman, CEO

    "Firstsource work tirelessly to build and invest in a strategic relationship that is based on a sound understanding of our business and objectives. I am always impressed by the strong customer focus and responsiveness of their management and the teams that support us."

    Lloyds Banking Group

    Robert Fletcher, Secured Lending Operations Director

    “Our partnership with Firstsource is intended to ensure that we consistently create an environment that supports the patient. This partnership is very exciting and, we believe, has the potential to change the way clinical trials are portrayed in the UK and our other countries.”


    Sarah Beeby, VP Global Strategic Service Development

    “Firstsource excels at managing our call center. In the past, this area was a problem for us and consumed excessive amounts of valuable management time. Now we rarely even discuss the function because it is so well run and seldom hits our radar screen.”

    Alexian Brothers

    Gary Breuer, Former VP Revenue Cycle

    More than just a workplace

    India, UK, US, Philippines, Sri Lanka

    Sri Lanka
    Sri Lanka
  • Careers @ Firstsource
  • Success Stories
  • Latest Opportunities
  • Diversity & Inclusion
  • News & Perspectives

  • Firstsource reports Second Quarter Fiscal 2017 revenues of Rs 8,844 million

      Thursday, October 27, 2016
  • The customer service case for messenger and chatbots

      Wednesday, October 26, 2016
  • Firstsource promotes healthy lifestyles through “Biggest Loser” challenge

      Friday, October 14, 2016
  • Firstsource Solutions and NOW TV win gold at the UK Customer Experience Awards

      Wednesday, September 28, 2016
  • Firstsource and Stonewall partner to support LGBT inclusion

      Tuesday, September 27, 2016
  • Journey Mapping: A Game of Snakes and Ladders

      Friday, September 23, 2016
  • Contact us
  • Privacy policy
  • Site map
  • © 2016 Firstsource Solutions Ltd
  • CIN NO: L64202MH2001PLC134147
  • Back to top