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  • Press Release Press Release
      Firstsource Tackles The Challenges of Alcohol in the Workplace
    Derry/Londonderry. June 01, 2015


     
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  • Web Chat How to Guide Web Chat How to Guide
      Enhance Your Customer Experience with Web Chat Support
    Enterprises are fast realising the merit of using online web chat support to assist self-serve, delivering high levels..
    .
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  • Thought Post Thought Post
      Enhancing Your Customer Strategy with Workforce Optimization
    Bhupendra Gupta, and Manish Saxena | Source - SIG

     
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  • “Firstsource professional consulting practice has been instrumental in undertaking operational assessment assignments through a team of six sigma certified process excellence and subject matter/operational experts..."

     

    Venn Laurence, Head of Asset Management Unit Collections & Recoveries, Permanent TSB

  • “Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”

    Walton David X, Tesco Bank

  • “Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."

     


    Brian Allen, Head of Direct Banking, Ulster Bank

  • Leveraging Web Chat for Customer Engagement Leveraging Web Chat for Customer Engagement
    A comprehensive whitepaper on how Web Chat support can be a critical differentiator..
    .

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  • Nelson Hall The Role, Application, and Benefits of Digital Customer Experience
    All data and figures included in this whitepaper were obtained from a NelsonHall...

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  • Customer Intelligence is new black Customer Intelligence is the New Black
    Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer...

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  • CFO100 Roll of Honour 2015

    CFO100 Roll of Honour 2015

    Dinesh Jain won for Exceptional Contribution to Corporate Finance, in the “Corporate Governance” Category,

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  • Welsh Contact Centre Awards 2015
    Firstsource won Three Awards

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  • National Outsourcing Association Awards

    National Outsourcing Association Awards
    Telecommunications Utilities and High-Tech Outsourcing Project of the Year Award 2014 for its partnership with giffgaff

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  • Live Webinar: Firstsource presents: Efficiency in Process- Turning the Customer Claims Experience into a Competitive Advantage
    Date: 31st Mar 2015
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  • Voice Biometrics – Revealing the Customer’s True Identity
    Customers often find it annoying to answer the same questions over and over again to identify themselves when they get in touch...
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  • Enhancing Customer Experience in a Digital World
    Customer service and experience have always been a vital part of any business, but it has become much more complex in today’s mobile and digital marketplace...
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  • Delivering a Great Customer Experience with Gamification
    For contact centers, delivering a great customer experience serves as a key differentiator. Excellent customer service is delivered by agents who are happy, motivated and engaged...
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  • India 
    New Link Road, Malad West
    Paradigm B, 5th Floor, Mindspace 
    Mumbai 400 064
    Tel.: +91 22 6703 5700
    Fax: +91 22 6703 5701
  • UK
    1 Beadon Road
    Space One, London W6 0EA
    Tel: +44 20 8237 4500
    Fax: +44 20 8237 4501
  • USA
    1661 Lyndon Farm Court
    Louisville, Kentucky 40223
    Tel: +1 502-499-0855
    Fax: +1 502-515-5364



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