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We are customer experience experts that help our clients transform and grow their businesses

Firstsource secures triple win at Welsh Contact Centre Awards 2017

‘Diverse Workplace’, ‘Trainer of the Year’ (for our colleague Kim Hughes) and ‘Industry Champion’ (for our colleague Rebecca Cook)

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Customer satisfaction: does your business measure up?

David Potter, SVP Business Development, explores the reasons for this year's rise in customer effort

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Firstsource adds 1,200 new staff to Derby operations following Sky deal

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    Sarah Beeby, VP Global Strategic Service Development

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  • Industry Views: AI, chatbots and banking

      Monday, April 24, 2017
  • Life Lessons: Rick Sturge, EVP Business Development at Firstsource

      Wednesday, April 12, 2017
  • Firstsource recognised as a Challenger in Gartner’s Magic Quadrant (Contact Centre BPO)

      Thursday, March 30, 2017
  • The automation opportunity in financial services

      Tuesday, March 28, 2017
  • Robotic process automation – a new frontier in customer service?

      Tuesday, March 28, 2017
  • Firstsource Mental Health Toolkit rolled out to its UK operations

      Monday, March 20, 2017
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