Trusted outsourcing partner for the world's leading brands

Part of the $2.5 billion Sanjiv Goenka Group

About us

Towards a New Normal

Richard Elwell, VP Solution Architecture, evaluates the state of customer experience in telcoms

Read article

Firstsource announces new partnership with BBC

They will now provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service

Read press release

Firstsource ranked ‘High Performer’ in HFS 2016 Mortgage As-a-Service Blueprint

Read article

The hare and the tortoise: racing ahead in customer experience

Siddharth Parashar explores whether larger banks can gain the edge over nimble competitors

Read article
Scroll
  • Our story
  • What we do
  • Sector solutions
  • Investor relations
  • News
  • Careers
  • What we do

    Improving Customer Experience

  • Find out more
  • Business Transformation

  • Find out more
  • Maximizing Revenue

  • Find out more
  • Cost
    Optimisation

  • Find out more
  • Sector solutions

    Healthcare

    Telecoms & Media

    Banking

    Insurance

    We sit behind the scenes, helping our clients deliver excellence

    "Firstsource has been integral to our success. Their experience of running online contact centres and their willingness to adopt a new and very different way of working for giffgaff meant that we had brilliant service wrap from day one."

    giffgaff

    Mike Fairman, CEO

    "Firstsource work tirelessly to build and invest in a strategic relationship that is based on a sound understanding of our business and objectives. I am always impressed by the strong customer focus and responsiveness of their management and the teams that support us."

    Lloyds Banking Group

    Robert Fletcher, Secured Lending Operations Director

    “Our partnership with Firstsource is intended to ensure that we consistently create an environment that supports the patient. This partnership is very exciting and, we believe, has the potential to change the way clinical trials are portrayed in the UK and our other countries.”

    Synexus

    Sarah Beeby, VP Global Strategic Service Development

    “Firstsource excels at managing our call center. In the past, this area was a problem for us and consumed excessive amounts of valuable management time. Now we rarely even discuss the function because it is so well run and seldom hits our radar screen.”

    Alexian Brothers

    Gary Breuer, Former VP Revenue Cycle

    More than just a workplace

    India, UK, US, Philippines, Sri Lanka

    US
    UK
    Philippines
    India
    Sri Lanka
    UK
    Philippines
    India
    US
    Sri Lanka
    India
    UK
  • Careers @ Firstsource
  • Success Stories
  • Latest Opportunities
  • Diversity & Inclusion
  • News & Perspectives

  • Telecoms.com: Towards a New Normal by Richard Elwell

      Thursday, August 25, 2016
  • Firstsource ranked ‘High Performer’ in HFS 2016 Mortgage As-a-Service Blueprint

      Thursday, August 25, 2016
  • Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service

      Monday, August 08, 2016
  • The hare and the tortoise: racing ahead in customer experience

      Tuesday, August 02, 2016
  • The Times: Customers insist on better service

      Friday, July 29, 2016
  • Firstsource reports First Quarter Fiscal 2016

      Tuesday, July 26, 2016
  • Contact us
  • Privacy policy
  • Site map
  • © 2016 Firstsource Solutions Ltd
  • CIN NO: L64202MH2001PLC134147
  • Back to top
  •