Trusted outsourcing partner to the world's leading brands

We are customer experience experts that help our clients transform and grow their businesses

About us

Digitisation in Financial Services

Siddharth Parashar, EVP Client Relations, explores how messenger can improve the customer journey

Read article

Firstsource among £1 billion in deals from UK PM’s trade mission to India

Featured on the UK government website

Read article

The Power of
Great Customer Service

Simon Pennie, VP Solution Architecture, investigates the importance of handling customers properly to keep your brand in top shape

Read article

Firstsource reports Second Quarter Fiscal 2017 revenues of Rs 8,844 million

Read article
Scroll
  • Our story
  • What we do
  • Investor relations
  • News
  • Careers
  • What we do

    Improving Customer Experience

  • Find out more
  • Business Transformation

  • Find out more
  • Maximizing Revenue

  • Find out more
  • Cost
    Optimisation

  • Find out more
  • Sector solutions

    Healthcare

    Telecoms & Media

    Banking

    Insurance

    We sit behind the scenes, helping our clients deliver excellence

    "Firstsource has been integral to our success. Their experience of running online contact centres and their willingness to adopt a new and very different way of working for giffgaff meant that we had brilliant service wrap from day one."

    giffgaff

    Mike Fairman, CEO

    "Firstsource work tirelessly to build and invest in a strategic relationship that is based on a sound understanding of our business and objectives. I am always impressed by the strong customer focus and responsiveness of their management and the teams that support us."

    Lloyds Banking Group

    Robert Fletcher, Secured Lending Operations Director

    “Our partnership with Firstsource is intended to ensure that we consistently create an environment that supports the patient. This partnership is very exciting and, we believe, has the potential to change the way clinical trials are portrayed in the UK and our other countries.”

    Synexus

    Sarah Beeby, VP Global Strategic Service Development

    “Firstsource excels at managing our call center. In the past, this area was a problem for us and consumed excessive amounts of valuable management time. Now we rarely even discuss the function because it is so well run and seldom hits our radar screen.”

    Alexian Brothers

    Gary Breuer, Former VP Revenue Cycle

    More than just a workplace

    India, UK, US, Philippines, Sri Lanka

    US
    UK
    Philippines
    India
    Sri Lanka
    UK
    Philippines
    India
    US
    Sri Lanka
    India
    UK
  • Careers @ Firstsource
  • Success Stories
  • Latest Opportunities
  • Diversity & Inclusion
  • News & Perspectives

  • Customer engagement in a post channel world: how AI will revolutionise customer experience

      Thursday, December 08, 2016
  • Digitisation in Financial Services: How Messenger Can Improve the Customer Journey

      Wednesday, December 07, 2016
  • Firstsource sponsors Middlesbrough Centre Square Christmas lights and show

      Friday, November 25, 2016
  • Firstsource wins ‘Customer Service Team of the Year – Bronze’ at the 2016 ECCCSCAs

      Tuesday, November 22, 2016
  • Firstsource unveils new and re-designed website

      Monday, November 21, 2016
  • Firstsource among £1 billion in deals from UK PM’s trade mission to India

      Friday, November 11, 2016
  • Contact us
  • Privacy policy
  • Site map
  • © 2016 Firstsource Solutions Ltd
  • CIN NO: L64202MH2001PLC134147
  • Back to top
  •