“Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."
Brian Allen, Head of Direct Banking, Ulster Bank
“We have a strategic partnership with Firstsource which works extremely well. Together we are inventing a new customer communication channel to enhance the customer experience and provide a human face to the web..."
Wendy Schratz, Director of e Experience, BSkyB
“Firstsource have supported Bank of Ireland in delivering the PPI Review Programme. Being able to rely on their experience and expertise in this field has been invaluable to us and with their flexibility and rapid response...”
Colm Hughes, Head of Group Operations, Bank of Ireland