As published on IDG Connect

What tech do the c-suite really get excited about? IDG Connect speak to Rajesh Subramaniam, CEO & MD at Firstsource Solutions to find out.

As published in BDaily

Last month, the latest UK Customer Satisfaction Index was released. A bi-yearly national measure of customer satisfaction, the index draws on 42,500 individual customer experiences to benchmark customer sentiment among UK consumers across 13 sectors of the economy.

As published in Contact Centres

Out with the old, in with the new: what does 2017 have in store for the contact centre industry?

Rick Sturge, EVP Sales & Marketing at Firstsource Solutions discusses.

For businesses, with a new year comes new business goals, and renewed focus on the latest tactics and technologies that will be shaping the coming year.

Award recognizes the company’s First Customer Intelligence solution leveraging Verint technology

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, today announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research.