Collaboration to Extend Firstsource’s Best-in-Class Digital Intake Capabilities

Mumbai | Louisville | London |October 8, 2021: Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a global business process solutions prov

Partnership Aligns Industry Leaders to Offer Hyper-Personalized Experience, Leveraging Advanced AI, Action-Oriented Health Management Content, and Omnichannel Communications Tools

Exclusive deal aligns industry leaders around the Digitally Empowered Customer Experience solution and brings new capabilities for Associates

Toolkit developed in Northern Ireland can now be accessed by 5000 employees across the UK

Belfast/ Derry/ Londonderry 13^th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills required to recognise the early triggers and symptoms.

“Firstsource revenues go up 8.2% this quarter as the company makes $10.4m profit”

Firstsource Solutions Limited have announced that they have experienced a revenue increase of 8.2% for the quarter ending December 31 2016.

The company is one of the biggest private sector employers in Northern Ireland with over 1300 employees across three sites in Derry and Belfast.

[Read full article]

London, 31 January 2017: Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to expand its existing partnership with Sky, Europe’s leading Entertainment Company.

The deal comes as a result of Sky’s decision to consolidate its outsourced areas under the core TV and Broadband service into one strategic partnership. The expanded partnership will see Firstsource take on 1,200 new people and continue to provide customer experience solutions for Sky’s TV and Broadband services until 2026.

Amherst, NY and Irvine, CA: Firstsource Transaction Services, LLC, part of the Firstsource Solutions Limited Global customized Business Process Management (BPM) services family, and Dynamic Healthcare Systems, a leading provider of enterprise-wide solutions for health plans participating in Medicare Advantage, Medicaid and Marketplace programs, today announced they have entered into a partnership to strengthen health plans in handling their increasingly complex back office operations.

Synexus, the world’s leading Site Management Organisation (SMO), has appointed Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, to review and support its customer communication touchpoints across the UK with the aim of creating real time responsiveness and dialogue, leading to an enhanced patient experience throughout the clinical trial process. The customer win marks Firstsource’s entry into the UK’s burgeoning healthcare industry.