London, January 2018: Firstsource Solutions is pleased to announce the appointment of Sean Canning to the position of President and Chief Operating Officer, Customer Management.
London, 30 March 2017: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide.
Firstsource Solutions, a leading customer experience expert outsourcing company, has been appointed by BBC Worldwide to provide bespoke ‘digital customer support’ for its newly-launched BBC Store ‘buy-to-keep’ programming service.
The commercial arm of the media corporation has launched the BBC Store, which has made over 7,000 hours of programming available for customers to own and access by download or through streaming. Over 50 hours of programming are being added each week.