The GEI provides insight into gender related practices, policies and ESG data reporting

Companies Recognised in the Customer Experience Provider of the Year
category at the GSA-UK awards

London, November 28th, 2019: Firstsource Solutions, the leading provider of customised Business Process Management (BPM) services, today announced it has been named the winner of the Customer Experience Provider of the Year category in the Global Sourcing Association UK awards, alongside its client giffgaff. The awards recognise excellence in strategic sourcing.

Companies Recognised with Technology-enabled Project of the Year in GSA-UK awards

London, November 28th, 2019: Firstsource Solutions, the leading provider of customised Business Process Management (BPM) services, today announced it has been named the winner of the Technology-enabled Project of the Year category in the Global Sourcing Association UK awards, alongside its client Now TV. The awards recognise excellence in strategic sourcing.

MedAssist, a Firstsource Company, has been named a 2019 Category Leader in the 2019 Best in KLAS: Software & Services Report. The award, which is based on client ratings and experiences of more than 4,500 hospitals and 2,500 clinics, ranked MedAssist #1 in the Eligibility Enrollment Services category.

Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with our client – the largest retail bank and mortgage lender in the UK.).Now in their ninth year, the UK Customer Experience Awards celebrate and showcase the best in customer experience across a variety of sectors. Attendants from as many as 200 different companies joined the ceremony at Wembley Stadium in London, on the 11th October 2018.

Firstsource awarded coveted CORE accreditation by Business in the Community – marking its commitment to Corporate Responsibility

Firstsource was awarded the prestigious Silver Level CORE accreditation at Business in the Community’s Responsible Business Awards in Northern Ireland at Belfast Waterfront Hall on Thursday 24 May.

We are delighted to have celebrated multiple Firstsource award wins at the Welsh Contact Centre Awards last week!

giffgaff, the community-run network, and Firstsource Solutions, the customer experience expert, together have won the award for Best Personal Entertainment and Telecoms at the prestigious UK Complaint Handling (UKCH) Awards. The UKCH Awards recognise and celebrate organisations, teams and individuals who achieve excellence in managing consumer complaints.

As published by Awards International

As published by North East Contact Centre Awards

We’re delighted to announce that we’ve been shortlisted in four categories in this year’s North East Contact Centre Awards!