Practical AI Deployments can Enable Health Payers to Improve Efficiencies, Cut Costs, and Improve Stakeholder Experiences

Modernizing the financial experience is about more than payment: it requires a comprehensive approach that includes pre-registration activities and extending the streamlined digital experience into the point of care.

Recognized for delivering a digital-first pathway that improves member care and business outcomes.  

Identifying the right payer before a healthcare service is provided and billing on time, reduces costs, prevents bad debt and maximizes reimbursements and revenue.

Recent data from the CMS indicates that Medicaid enrollment grew by nearly 10 million between February 2020 and January 2021. The jump was precipitated by a combination of factors, including the economic fallout of the pandemic and the Coronavirus Relief Act adopted by Congress that gives states extra federal money to keep people on Medicaid rolls until the end of the public health emergency.

The HFS Research provides an analysis of how digital optimization with Firstsource’s 3P’s framework will drive business outcomes for healthcare firms and how Firstsource is bolstering its Digitally Empowered Customer Experience (DECX) and industry-focused capabilities with its recently announced partnership with Zappix and Uniphore.

Access the research to know more about Firstsource’s partner strategy to unlock deep customer and employee value for healthcare organizations.