This is what progressive looks like
Building a modern, efficient member experience isn’t exactly effortless. But the value of creating that experience at scale is priceless.
Our healthcare Business Process as a Service (BPaaS) solution unites best-in-class technology, layered with healthcare expertise to deliver efficient, effective operations so that you can deliver best-in-class member experience and care.
We’ll handle each touchpoint to grow and care for your business so you can invest in opportunity and new innovation.
Drive efficient, intelligent operations and deliver a personalized and efficient customer experience with our integrated healthcare BPaaS platform and product ecosystem. Move beyond traditional outsourcing to an outcome-based, end-to-end platform enabled strategy.
A diverse ecosystem built for you
Tap into best-in-class technology, handpicked for just what you need by our healthcare domain experts.
- End-to-end: From back-office to a ‘one office’ BPaaS structure
- Best of breed partner eco-system: Leverage pre-integrated reference architecture and digital accelerators from our industry-leading digital platform partners
Stay focused on strategic transformation
We’ll handle the back office while you stay focused on strategy and investments to scale and transform your business for the future.
Proven Healthcare BPaaS delivery experience and expertise: benefit from years of experience and best practices
Business Operations
Technology Performance
Reporting and Analytics
Infrastructure and Security
Invest in opportunity
Create a personalized, efficient experience for your members and expand your business with a focused, streamlined core admin process – all while saving 25-40% on your current admin costs.
- Financial profiling:Understand financial outcomes
- Process discovery and optimization:Leverage digital tools and digital twin to visualize and reconstruct process flows
Outcomes delivered
Reduce operational costs by up to 40%
Increase speed to market by up to 30%
Reduce technology debt by up to 50%
Improve agility and quality of service
Optimize MLR and ALR
Improve customer experience, satisfaction, and retention
Large Health Payer Relies on Firstsource BPaaS Power to Focus on Member Well-being
- Client was looking to modernize outdated technology platforms, while driving down operational and technology costs and increasing member experience
- Healthcare BPaaS helped to optimize 225+ technology aps, and enable operational savings that helped to fund a technology transformation
- The result? Approximately 30% reduction in administrative spend, and an estimated 50% reduction in technology debt
