Xsellerate is a one-stop tool that helps an associate pitch the right product to the right customer. It is an online interactive tool, that helps agents hone their pitch skills, deal with queries and offer the right product to the right customer thereby improving overall agent performance and productivity.
It provides agents access to the right information when they require it, creating a streamlined process and empowering them to provide a superior customer experience.
The tool employs an interactive process to provide robust information on competitors and supports customer profiling, enabling agents to handle objections effectively, pitch more confidently and maximise potential for sales.
For clients, this means an increase in sales potential, improved results and more effective agents, as well as an enhanced customer experience. It is designed to help up-sell to existing customers but can also be scaled up for inbound sales, web chats and outbound sales.
Through Xsellerate, sales scripts are aligned to customer demographics, call types and buyer profiles. It offers multiple objection handling scenarios, scripts and competitor product comparisons. By using a four-stage approach, it works with businesses to cater to their needs.
A new product launch by the client created an unpredictable level of demand for support by customers signing up, which had to be handled quickly and efficiently. The Firstsource solution, which included webchat, successfully delivered measurable improvements to the client's NPS results.
average NPS score delivered against a +35 target
increase in website conversions through webchat
average UK colleague engagement, an exceptional score
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology