UK Complaint Handling Awards

Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

European Contact Centre & Customer Service Awards

Medium Contact Centre of the Year (Middlesbrough)

North East Contact Centre Awards

Contact Centre of the Year (under 250 seats) category
Recruitment Champion category
Inspirational Leader (Johnny Auton, General Manager – Operations)

European Contact Centre & Customer Service Awards

‘Outsourced Contact Centre of the Year’ (Middlesbrough)
‘Outsourcing Partnership of the Year’ (Sky & Firstsource)

GSA UK Awards

BPO Contract of the Year’ (Sky & Firstsource)

NASSCOM Customer Service Excellence Awards

‘Return on Investment’ (Sky & Firstsource)

Investors in People

Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017

Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017

Welsh Contact Centre Awards

‘Diverse Workplace Award’
‘Trainer of the Year’- Kim Hughes
‘Industry Champion’- Rebecca Cook

Global HR Excellence Awards

‘Innovation in Retention Strategy’

Employer Branding Awards

‘Best Employer Brand Award – Regional Best Employer 2016-17’

Working Mother & AVTAR Best Companies for Women in India

Ranked among the top 100 Best Companies for Women in India 2016

European Contact Centre & Customer Service Awards

Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)

Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)

Industries

Services