Firstsource offers end to end telehealth support services, enabling healthcare payers and providers to reduce cost and improve patient outcome.

Successfully deliver and scale a modern telehealth program

Telehealth continues to gain traction in the healthcare industry, offering a convenient, accessible and integrated experience for patients and clinicians through virtual care, while improving population health outcomes at a lower cost. It even has strong potential for expansion in tackling the opioid epidemic.

However, payers and providers often lack the staff and experience to deliver and scale their telehealth services on their own. Firstsource can help.

We provide first-line technical set-up, knowledge agents and ongoing support to reduce the risk and complexity of establishing and maintaining a robust and reliable telehealth architecture. By assisting with all the necessary devices, connectivity, engagement and familiarization, payers and providers are free to focus on what they do best: improving patient outcomes.

Stay Ahead

Firstsource’s Telehealth Support services include:

  • Technical and new user set-up
  • Device configuration, connectivity testing, verification and troubleshooting
  • Remote diagnostics via device monitoring and support
  • Virtual visit confirmation and rescheduling
  • Patient coaching related with virtual outpatient, preventative and wellness care
  • Escalation of patient interactions to clinicians

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Our healthcare BPO services for payers and providers help increase efficiencies and outcomes, reduce costs and risk, improve their Net Promoter Scores and deliver competitive services cost-effectively.

Omnichannel

Firstsource offers robust omnichannel customer management solution across industries, through FCI - our proprietary omnichannel engagement platform.

Digitisation and Automation

We work with clients to identify opportunities for automation and digitisation of business processes, and design strategies that aid in end-to-end implementation and measurable outcomes.