Sub Industry: Utilities
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UK utility company acquires customers more profitably generating $2.8M incremental revenue
The Challenge: Acquire and retain customers on profitable terms The client is a one of the UK’s top energy companies, providing electricity and gas to several million customers. This sector is highly competitive with price comparison websites making it hard to acquire new customers at profitable margins, retain existing ones.
3 tools to evaluate your progress on chatbots
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Going beyond traditional customer surveys and performance metrics with voice and speech analytics
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
Helping customers keep calm and move house
UK property transactions were up 7.6 per cent in May compared to the previous month – this means utilities companies will spend the coming months managing a high volume of requests from prospective and existing customers, and the importance of these interactions should not be underestimated.
Industry views: Customer experience and the utility sector
Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses.
