Continual improvement in inbound sales conversion Over two years, Firstsource grew the client’s sales conversion on inbound enquiries from 19% of calls to 32%, outperforming their in-house teams. At the heart of this was a rigorous, structured approach to continual improvement. Our management team took a hands-on approach to root-cause
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
Learn how our AI-powered workflow solution coupled with consulative efforts reduced exception management and enhanced customer experience.
UK property transactions were up 7.6 per cent in May compared to the previous month – this means utilities companies will spend the coming months managing a high volume of requests from prospective and existing customers, and the importance of these interactions should not be underestimated.
Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses.
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