The Challenge: Acquire and retain customers on profitable terms The client is a one of the UK’s top energy companies, providing electricity and gas to several million customers. This sector is highly competitive with price comparison websites making it hard to acquire new customers at profitable margins, retain existing ones.
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
UK property transactions were up 7.6 per cent in May compared to the previous month – this means utilities companies will spend the coming months managing a high volume of requests from prospective and existing customers, and the importance of these interactions should not be underestimated.
Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses.
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