Sub Industry: Retail Banking

3 steps to enhance invoice processing efficiency through Intelligent Automation

71% of finance professionals still cite manual data entry and inefficient, error-prone, time-consuming processes as their key pain points. Processing an invoice, takes anywhere between 4.1 to 16.3 days per invoice – from receipt to payment approval. Ardent Partners’ Accounts Payable Metrics That Matter in 2020 report reveals that while

A top-5 US bank harnesses Firstsource’s distributed work model to deploy remote automation

Leveraging its remote implementation methodology, Firstsource automated the bank’s Risk Management Quality Assurance processes, increasing capacity for QA testing by 1200% and reducing processing time by 90%. The client One of the largest banks in the US providing banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental

3 tools to evaluate your progress on chatbots

Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.

A leading retail bank tackles the challenge of highly variable call volume

Business challenge The retail bank operated several contact centers to service its core retail customer base. This covered standard telephone banking activity such as managing account enquiries, assisting with money transfers, setting up or canceling direct debits, handling complaints and so on. Managing fluctuating call volume was an ongoing challenge

Top UK bank stays ahead of omni-channel demands with customer intelligence

Background The client is a leading UK bank founded over 170 years ago. With a base of over 15 million customers, the bank is the world’s largest mutual financial institution,  UK’s second-largest mortgage provider, and one of the UK’s largest savings providers. Business challenge The client offered multiple customer service

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