RP Sanjiv Goenka Group

Sub Industry: Retail Banking

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3 steps to enhance invoice processing efficiency through Intelligent Automation

71% of finance professionals still cite manual data entry and inefficient, error-prone, time-consuming processes as their key pain points. Processing an invoice, takes anywhere between 4.1 to 16.3 days per invoice – from receipt to payment approval. Ardent Partners’ Accounts Payable Metrics That Matter in 2020 report reveals that while

Automation delivers 12X increase in QA capacity for a top US bank

The challenge: Manual quality assurance (QA) processes driving inefficiencies Our client was one of the largest banks in the US, providing banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions. Every day, the Quality Assurance team in their Risk Management department processed hundreds

A delicate balancing act: How to digitalize your customer service

In the face of fresh-faced fintechs, it’s essential that banks are doing all they can do to digitise their services and provide a truly competitive offer to challenger brands. So, what must banks bear in mind when looking to digitally transform their customer service?

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