Sub Industry: Mortgage

The future of mortgage lending: what will it look like in 2030?

It’s 2010. Beth is ready to buy her starter home. She knows closing on her mortgage is going to be a long process. She is frustrated by the number of hoops she must jump through and the amount of tedious paperwork she must complete and sign. There’s nothing she can

Omnichannel engagement: the key to better mortgage customer experiences

Customer expectations in the mortgage industry are higher than ever. Today’s savvy consumers are no longer chained to one device or limited to a single channel. They frequently switch between voice, email, chat, and social, and expect lenders to seamlessly meet their needs across channels and touch points. The cost

A top US mortgage client experiences surge in associate productivity

Background Our client is one of the biggest mortgage providers in the US. Firstsource partnered with them in order to: Create a strategy for automation of high volume, low complexity processes Increase productivity by reducing training time, improving associate utilisation and reducing cost-to-serve De-risk operations by structuring a results-based contract

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