Fintech vs Big Tech vs Incumbents
Resource Type
Menu
Business challenge Managing shifts, particularly finding people to work evenings and weekends, was a major challenge for the motor and household insurance company. The operating hours for its contact centre were 8.00 am to 8:15 pm during the week with shorter hours at weekends. But the insurer’s main contact centre
Robotic Process Automation (RPA), artificial intelligence and machine learning are all current ‘buzz-phrases’ in this era of cognitive computing.
Background The client is one of the leading insurance service providers in the automobile direct insurance sector, insuring over 4 million customers and employing more than 7,000 people across the UK, Spain, Germany, Italy and USA. The partnership with Firstsource started in 2001, with the offshore delivery of sales processes
Simply fill out this form to download