Sub Industry: Insurance
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UK motor and household insurer achieves $12M in cost savings with customer service transformation
The Challenge: Evolve customer service operations while improving all-round performance The client is one of the leading general insurance brands in the UK, covering over four million customers across motor, household, travel, and pet insurance. Their goals for customer service operations are to: Achieve high CSAT scores through outstanding customer
A guide to transitioning to a Digital Collections model
It is humane and it works
Digital finance is now: Are you ready?
If there’s any such thing as a new normal, digital is it. Digital transformation was already on everyone’s agenda in financial services, but COVID-19 has propelled it to the top of the list. According to Mike Mayo, a securities analyst at Wells Fargo, “what we’re seeing is the greatest acceleration
Rebooting purchase requisition and order processing: A guide to Intelligent Automation
Your procurement department receives hundreds of purchase requisitions every day for supplies and services, in various formats and layouts. Prior to creating the Purchase Orders (POs), the staff manually enters the data in the ERP system to validate them against supplier data and inventory to ensure your organization in managing
Going beyond traditional customer surveys and performance metrics with voice and speech analytics
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
