Sub Industry: Healthcare Providers

Top US Healthcare Provider experiences 15% bump in collections recovery

Background Premier Health is an acute care health system serving Southwest Ohio. Premier generates over $2 billion annually from 1,951 beds in five acute care hospitals. As exemplified by their multiple Press Gainey Beacon of Excellence awards, Premier Health delivers clinical excellence with a focus on patient satisfaction. Business challenge

Major UK healthcare organization augments patient experience scores by 10%

Background Our client is a leading medical organization focused on patient recruitment for clinical drug trials in the UK. They approached Firstsource to help understand the reasons why patients were contacting them and the different types of patients responsible for negative service issues. The client required support in identifying opportunity

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