Intelligent Automation matters more than ever
Take the traditional mailroom. A typical Health Plan mailroom receives 120,000 pieces of mail every month. A vast majority of the paper-based communication – from application submission and policy changes to claim forms and notifications is processed manually, They are also inundated with incoming data and documents in multiple formats.
An intelligent correspondence solution is vital to keep businesses running at the speed of digital. Firstsource’s Digital Post Office harnesses advanced digital workflow technology to meet higher security and compliance standards, reduce operational costs, streamline operations and enhance speed, flexibility, and decision making
The challenge: Reduce payment inaccuracies and losses due to manual processes Our client, a Fortune 500 managed healthcare company based out of Minnesota, was losing close to $15M annually due to mispaid claims. At the time, the client was processing approximately 283,000 claims annually. 24% of these claims were routed
Firstsource’s Utilization Management services help Health Plans reduce costs while managing growing document and case volumes with greater accuracy and eﬃciency.
Sympraxis Workflow Management Solutions integrates with existing business systems to connect your organisation’s resources and enhance visibility into end-to-end processes, enabling you to drive continuous improvement.
SympliSend is an easy to use, one-stop application that allows electronic submission of documents and correspondence to support the appeals and grievance process.
The Challenge: Inefficient mail operations led to poor member experience The client is a leading US-based Health Plan with a workforce of over 285,000 professionals and a presence in more than 130 countries. As a diversified healthcare organization, the client aims to create a healthcare system that is connected, aligned
Simply fill out this form to download