Sub Industry: Health Plans

How to stop Medicaid member churn over undeliverable mail

Even in today’s digital-first world, the Department of Human Services (DHS) relies heavily on paper-based mail for public assistance programs such as Medicaid and Food Stamps. States routinely mail pre-populated renewal forms to enrollees who return them to the relevant agency to continue their benefits. Even before the pandemic, a

Digitally Empowered Contact Center for Health Plans

In today’s unprecedented times, healthcare contact centers need to deliver fluid customer experiences through omnichannel platforms. Service associates must provide relevant and contextual information to assist customers and resolve their issues by leveraging cognitive technologies, advanced analytics, and data management tools with a human touch – all while ensuring compliance.

Visual IVR and Conversational AI: Game changers for healthcare contact centers

The global health crisis continues to change the way patients engage with healthcare organizations. It’s more important now than ever to consider the impact that improved patient experience can have on the bottom line. Traditionally, organizations have viewed the member experience as being limited to the clinical encounter. They are

Global healthcare supply chain company sees 10X growth in processing volume of faxed purchase orders

Background Our client, a private-equity owned healthcare business and data automation company, empowers healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. It brings together thousands of Healthcare Providers, manufacturers, and distributors in North America

Digital Mailrooms: The Heartbeat of Modern Health Plan Operations

Health Plans are inundated with incoming data and documents in multiple formats and with manual processes driving inefficiencies and high costs, the need for digital transformation is more than ever, not only in modernizing IT systems but also to enhance decision-making based on real-time information to increase process throughput and

Workflow Management and Automation Solution

Sympraxis Workflow Management Solutions integrates with existing business systems to connect your organisation’s resources and enhance visibility into end-to-end processes, enabling you to drive continuous improvement.

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