Fintech vs Big Tech vs Incumbents
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Sub Industry: Health Plans
How to stop Medicaid member churn over undeliverable mail
Even in today’s digital-first world, the Department of Human Services (DHS) relies heavily on paper-based mail for public assistance programs such as Medicaid and Food Stamps. States routinely mail pre-populated renewal forms to enrollees who return them to the relevant agency to continue their benefits. Even before the pandemic, a
Digitally Empowered Contact Center for Health Plans
In today’s unprecedented times, healthcare contact centers need to deliver fluid customer experiences through omnichannel platforms. Service associates must provide relevant and contextual information to assist customers and resolve their issues by leveraging cognitive technologies, advanced analytics, and data management tools with a human touch – all while ensuring compliance.
Visual IVR and Conversational AI: Game changers for healthcare contact centers
The global health crisis continues to change the way patients engage with healthcare organizations. It’s more important now than ever to consider the impact that improved patient experience can have on the bottom line. Traditionally, organizations have viewed the member experience as being limited to the clinical encounter. They are
Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed
The onset of COVID-19 combined with the move to value-based care is accelerating the adoption of Remote Patient Monitoring (RPM). Firstsource’s RPM solution offers uninterrupted care, preventing unnecessary hospital visits and hospital readmissions, thereby reducing administrative costs. It helps in monitoring patients proactively, providing the right reinforcement over their care
Global healthcare supply chain company accelerates turnaround time of rejected invoices by 85%
Background Our client, a private-equity owned healthcare business and data automation company, is on a mission to create an operationally efficient healthcare supply chain. Its technology-based platforms, analytics and solutions, bring industry players together, increasing efficiency and driving down costs across the supply chain. Business challenge The client needed support
Global healthcare supply chain company sees 10X growth in processing volume of faxed purchase orders
Background Our client, a private-equity owned healthcare business and data automation company, empowers healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. It brings together thousands of Healthcare Providers, manufacturers, and distributors in North America
Intelligent Automation for Health Plans: The Perfect Antidote for Post-pandemic Challenges
Intelligent Automation matters more than ever
Digital Mailrooms: The Heartbeat of Modern Health Plan Operations
Health Plans are inundated with incoming data and documents in multiple formats and with manual processes driving inefficiencies and high costs, the need for digital transformation is more than ever, not only in modernizing IT systems but also to enhance decision-making based on real-time information to increase process throughput and
Workflow Management and Automation Solution
Sympraxis Workflow Management Solutions integrates with existing business systems to connect your organisation’s resources and enhance visibility into end-to-end processes, enabling you to drive continuous improvement.
A leading US health insurer digitizes mailroom operations to improve customer experience
Background The client is a leading US-based healthcare plan with a workforce of over 285,000 professionals and a presence in more than 130 countries. As a diversified healthcare organization, the client aims to create a health care system that is connected, aligned and affordable for all stakeholders. Business challenge The
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