Health Plans Archives

How to stop Medicaid member churn over undeliverable mail

Even in today’s digital-first world, the Department of Human Services (DHS) relies heavily on paper-based mail for public assistance programs such as Medicaid and Food Stamps. States routinely mail pre-populated renewal forms to enrollees who return them to the relevant agency to continue their benefits. Even before the pandemic, a

Digitally Empowered Contact Center for Health Plans

In today’s unprecedented times, healthcare contact centers need to deliver fluid customer experiences through omnichannel platforms. Service associates must provide relevant and contextual information to assist customers and resolve their issues by leveraging cognitive technologies, advanced analytics, and data management tools with a human touch – all while ensuring compliance.

Visual IVR and Conversational AI: Game changers for healthcare contact centers

The global health crisis continues to change the way patients engage with healthcare organizations. It’s more important now than ever to consider the impact that improved patient experience can have on the bottom line. Traditionally, organizations have viewed the member experience as being limited to the clinical encounter. They are

COVID-19 Vaccination Digital Outreach and Engagement Services

Firstsource’s COVID-19 Vaccination Digital Outreach and Engagement Services enables Health Plans to bridge gaps in their member communication process for a seamless end to end vaccination experience.

Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed

The onset of COVID-19 combined with the move to value-based care is accelerating the adoption of Remote Patient Monitoring (RPM). Firstsource’s RPM solution offers uninterrupted care, preventing unnecessary hospital visits and hospital readmissions, thereby reducing administrative costs. It helps in monitoring patients proactively, providing the right reinforcement over their care

Global healthcare supply chain company accelerates turnaround time of rejected invoices by 85%

Background Our client, a private-equity owned healthcare business and data automation company, is on a mission to create an operationally eﬃcient healthcare supply chain. Its technology-based platforms, analytics and solutions, bring industry players together, increasing eﬃciency and driving down costs across the supply chain. Business challenge The client needed support

Global healthcare supply chain company sees 10X growth in processing volume of faxed purchase orders

Background Our client, a private-equity owned healthcare business and data automation company, empowers healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. It brings together thousands of Healthcare Providers, manufacturers, and distributors in North America

Using remote patient monitoring to improve cardiac care: A 9-point checklist

The global health crisis has changed the game for remote patient monitoring. As health systems turn to digital patient engagement to enhance care delivery, telehealth, and remote patient monitoring (RPM) are emerging as clear winners. The telehealth market will continue to grow at an estimated 40% CAGR through 2025, while

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

The HFS Research provides an analysis of how digital optimization with Firstsource’s 3P’s framework will drive business outcomes for healthcare firms and how Firstsource is bolstering its Digitally Empowered Contact Center (DECC) and industry-focused capabilities with its recently announced partnership with Zappix and Uniphore. Access the research to know more

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