Sub Industry: Fintech
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How digital debt collection can drive FinTech success
5 ways in which Artificial Intelligence (AI) and Machine Learning (ML) improve customer experience Digital transformation has disrupted the financial services sector today, creating two worlds, namely traditional and FinTech. Increasing data-driven trends in FinTech have cut across traditional financial services in banking, equity, and debt collections. Although they are
A race to innovate: Challenger banks vs established players
The financial services sector has been quick to take the lead in embracing technologies such as AI, machine learning, Robotic Process Automation (RPA), and data analytics. A Bank of England report last year found that two in every three UK financial services firms are already using machine learning within
Six ways automation helps FinTech debt collection
Six use cases for reducing debt avoidance and driving FinTech debt collection Amid a globally uncertain business environment and heightened regulatory scrutiny, banks, FinTechs, and other lenders are facing relentless pressure to improve debt collections, without escalating recovery costs and time. Current debt recovery solutions still rely largely on manual processes, even
Challenger vs established banks: Mobilizing AI, machine learning and data analytics
Few industries in the UK have been as quick as the financial services sector to embrace AI, machine learning, Robotic Process Automation (RPA) and data analytics. Highlighting progress in machine learning alone, a recent Bank of England report found that two-thirds of UK financial services firms are already using it
3 tools to evaluate your progress on chatbots
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Going beyond traditional customer surveys and performance metrics with voice and speech analytics
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
Digitization in financial services: How messenger can improve the customer journey
Messenger – an instant and direct way of communicating with customers, anytime, anywhere – gives brands an opportunity to engage with them on a personal level, and in a sophisticated way.
