RP Sanjiv Goenka Group

Sub Industry: Fintech

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Sensitive collections for a fast-paced world

I love cooking. But I like to do it at my own pace. I don’t get a thrill from the daily prep, serve, eat, wash up, dry up routine that is business as usual in the Mitra kitchen. I prefer the long, drawn-out preparation of weekend and celebratory meals when

Digital-first customer lifecycle management for BNPL companies

The exponential growth in ‘pay-later’ adoption is forcing BNPL companies to focus on elevating the customer experience to increase customer satisfaction and lifetime value and enhance bottom-line impact. The challenge? Robust omnichannel customer lifecycle management demands seamless orchestration of multiple components – from streamlining processes and deploying the right technologies

Helping BNPL companies outperform

Consumer adoption of Buy Now, Pay Later (BNPL) services is growing exponentially, both among low and high credit consumers. BNPL is expected to hit $100 billion in 2021, up from just $24 billion in 2020. At the same time, merchants are embracing BNPL as they realize its value in increasing

Why flexibility is the future of debt collection

“Flexibility is the key to stability”. These wise words from legendary coach John Wooden are as relevant to business as they are to basketball. And, in our changing times, successful debt collection will depend on a collector’s ability to flex their approach to engage and empower consumers while also embracing

The debt reset: Why it’s time to disrupt debt collection with kindness

I’ve been thinking a lot about kindness recently. The pandemic exposed the inequalities in our society. It also reminded us of what it means to be human—to be vulnerable.  During the darkest hours, we were surrounded by stories of people who’d gone out of their way, perhaps risked their own

How to Succeed at Fintech? Disrupt your own business

With fintech sweeping across financial services and disrupting long-standing business models, one ponders: what makes for successful fintech? Success stories in fintech are rooted in transformative business models. Technology is the enabler, not the inspiration. This guide explores the logic behind a business model approach to fintech and uses debt

$3.6M in BNPL debt recovery using a digital-first approach

The challenge: Resolving debt of BNPL customers while lowering cost to collet The client is a BNPL company serving millions of customers in North America, Europe and Australia that sought to lower its cost of collections or liquidations, primarily through speedy resolution of past due credit balances. Quickly resolving debt

Three pillars of successful debt collection

Traditional debt collection practices are prone to substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; updated rules from The Bureau of Consumer Financial Protection (CFPB) are focussing more on debt collection communications and the practices of debt collectors. Fortunately, the path to achieving this

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