Fintech vs Big Tech vs Incumbents
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Sub Industry: eCommerce
E-commerce giant moves from a traditional vendor-dependent operating model to a hybrid hub and spoke model to scale merchant onboarding
E-commerce leader sought a Managed Services Provider who could become its largest partner in driving merchant growth on its platform Merchant onboarding and engagement Outperforming the competition in the cluttered e-commerce marketplace is no cakewalk. It requires e-commerce companies to not only onboard hundreds of thousands of merchants but also rapidly empower them to succeed on
3 tools to evaluate your progress on chatbots
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Going beyond traditional customer surveys and performance metrics with voice and speech analytics
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
The hare and the tortoise: Racing ahead in customer experience
Siddharth Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications.
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