Sub Industry: eCommerce
''
2
E-commerce giant onboards 300 merchants in a quarter with a hybrid model
The challenge: Scaling merchant onboarding and engagement A global e-commerce leader was looking to scale merchant onboarding and empower merchants to succeed on their platform — having a strong ecosystem of merchants was critical to their growth strategy. The current process was lengthy and resource-intensive. Since, only a third of
The hare and the tortoise: Racing ahead in customer experience
Siddharth Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications.
Industries
©Firstsource 2024