RP Sanjiv Goenka Group

Sub Industry: eCommerce

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E-commerce giant onboards 300 merchants in a quarter with a hybrid model

The challenge: Scaling merchant onboarding and engagement A global e-commerce leader was looking to scale merchant onboarding and empower merchants to succeed on their platform — having a strong ecosystem of merchants was critical to their growth strategy. The current process was lengthy and resource-intensive. Since, only a third of

3 tools to evaluate your progress on chatbots

Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.