Sub Industry: eCommerce

E-commerce giant moves from a traditional vendor-dependent operating model to a hybrid hub and spoke model to scale merchant onboarding

E-commerce leader sought a Managed Services Provider who could become its largest partner in driving merchant growth on its platform Merchant onboarding and engagement Outperforming the competition in the cluttered e-commerce marketplace is no cakewalk. It requires e-commerce companies to not only onboard hundreds of thousands of merchants but also rapidly empower them to succeed on

3 tools to evaluate your progress on chatbots

Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.

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