Business challenge The client, an MVNO, sought to differentiate its customer service by hiring associates who were most aligned with its brand and company values. The client decided that leveraging a work-at-home (WAH) model would help achieve this goal, as it allowed them to recruit from a much wider labor
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
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