Sub Industry: Cards & Lending
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3 tools to evaluate your progress on chatbots
Regardless of where you are on the chatbot journey here are three tools to help you evaluate your progress – chatbot strategy framework, maturity model and chatbot performance benchmark scorecard.
Going beyond traditional customer surveys and performance metrics with voice and speech analytics
Today, as human agents, as well as other voice interfaces, handle increasingly complex transactions…
Innovative ways to manage collections & financial recovery
We manage over $4 billion annually in accounts charged-off debt for our customers.
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