Firstsource leverages new age technologies such as Robotic Process Automation (RPA), Artificial Intelligence and Machine Learning tools to help our clients achieve accelerated business outcomes.
By delivering automation using process re-engineering and technology, Firstsource creates cost efficient, streamlined, compliant and simplified processes, allowing our clients to focus on driving customer experience through higher value activity, rather than being focused on transaction processing alone.
We then deliver this through our suite of market leading proprietary solutions. For example, our firstSmartomation solution provides simple, user-friendly interface and intuitive processes which transforms the way agents engage with customers.
We use third party technologies in artificial intelligence and machine learning to read semi-structured and unstructured data. By deploying automation behind the scenes, agents are able to concentrate on doing what they do best – delivering the best possible experience to your customers.
The client partnered with Firstsource in order to create a strategy for the automation of high volume, low complexity processes, while reducing costs. Firstsource's solution achieved significant cost savings, increased productivity and improved data accuracy.
improvement in agent productivity
cost savings per year
ROI achieved on Firstsource's solution
The client faced challenges related to cost savings, legacy systems and technology, and looked for a partner who could help them overcome these challenges, primarily in their commercial finance business unit. Firstsource successfully delivered a transformational solution framework that helped the client reduce costs, customer complaints and improve NPS.
reduction in overall costs
reduction in customer complaints
credit note, with instant budget benefits
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology