Operations Analytics

Stay ahead efficiently by leveraging analytics for improved operations and planning.

Take the guess work out of business decisions. Be on top of things with an easily graspable panoramic view of all aspects of business operations. In addition to having all relevant data at your finger-tips, gain insights with innovatively different perspectives of business data. Identify bottlenecks as well as growth opportunities and be the first to act upon them to stay ahead of the curve.

Stay Ahead

Leverage the power of Analytics & Data visualisation

Boost operational efficiency with data visualisation analytics for progress tracking and data integration analytics for a panoramic view of operations.

  • Data Visualisation: Make sense of all kinds of data beyond barriers of source, heterogeneity, structure and platform. Leverage our first Analytics platform to visualise and track your daily operational performance for a robust data driven operating model. Let your data power efforts targeted at improved efficiency and reduced costs.
  • Data Integration: Enjoy benefits of data harmonisation. Make sense of data that is in parts, disparate or even incomplete. Leverage our expertise to integrate data of technical and business processes from unconnected sources into meaningful and valuable insights to improve the health of overall operation significantly.
"The team at Firstsource have consistently been approachable, dedicated and knowledgeable in customer service delivery and the contact centre infrastructure.

The personal relationships between both organisations has been the recipe of the success. A good outsourcer will forge solid relationships with their clients, which Firstsource certainly did.

For this reason, we would have no hesitation in calling upon the support of Firstsource, should we need to, in the future."
Head of Customer Contact Centres
Global Transatlantic Airline Brand
Download Insight

Download insights

All insights

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step!
Let us know which solutions you're most interested in


Let's Talk

Related Pages


FCI is our proprietary customer intelligence solution, designed to deliver actionable insights from customer interactions, enabling a better customer experience.


FirstResolve is our proprietary customer complaint management solution. FirstResolve delivers claims handling methodology that includes a portfolio of claims management services covering the complete range of consumer claims.


Stay ahead with our business process consulting services that deliver cost optimisation, revenue growth and increased customer satisfaction.