News Categories: Press Releases

Firstsource shortlisted in the UK Customer Experience Awards 2017

As published by Awards International We’ve been shortlisted for the UK Customer Experience Awards 2017! Firstsource is in the running to win the Best Financial Services – Banking and Investment category for its work at its Middlesbrough centre, Contact Centre (Large) for its work at its Cardiff site, and the

Firstsource positioned as a “Major Contender” in Everest Group’s Contact Centre Outsourcing PEAK Matrix™ Assessment 2017

Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017 London, 13 July 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017. The positioning recognises Firstsource’s

Firstsource shortlisted in the Global Sourcing Association UK Awards 2017

As published by Global Sourcing Association We’ve been shortlisted for the GSA UK Awards! We’re delighted to announce that we’ve been shortlisted for three categories in this year’s Global Sourcing Association UK Awards. We are in the running to win Financial Services Outsourcing Project of the Year, BPO Contract of

Firstsource recognised as a “leader” in IAOP 2017’s Global Outsourcing 100 List

Firstsource Solutions recognised as a “leader” in the IAOP 2017’s Global Outsourcing 100 List Firstsource Solutions, a leading customer experience expert, has been recognised as a “leader” in the International Association of Outsourcing Professionals’ Global Outsourcing 100 List for 2017. Firstsource has also been named a “Superstar of the Global

Firstsource launches mental health toolkit in the UK

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK – including over 500 employees in Belfast – is building on its commitment to tackling mental health in the workplace with the launch of a new mental health toolkit across its UK operations. The launch

Firstsource Solutions recognised as an Investor in People

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, demonstrating their commitment to high performance through good people management. Firstsource is

Firstsource reports Fiscal 2017 revenues of Rs 35,556 million

Firstsource reports Fiscal 2017 revenues of Rs 35,556 million Y-o-Y growth of 10.5% Operating EBIT of Rs 3,790 million Up Y-o-Y by 15.1% PAT (profit after tax) of Rs 2,800 million Up Y-o-Y by 7.5% EBIT and PAT margins expanded by 43 bps and 22 bps respectively during the year

Firstsource Mental Health Toolkit rolled out to its UK operations

Toolkit developed in Northern Ireland can now be accessed by 5000 employees across the UK Belfast/ Derry/ Londonderry 13th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills

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