News Categories: Press Releases
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Firstsource adds 1,200 new staff to Derby operations following Sky deal
Looking to apply for one our our new roles? Click here Firstsource Solutions, the UK’s leading customer experience expert, yesterday welcomed over 1,200 new employees to its Derby site. The new roles come as a result of Firstsource expanding its partnership with telecommunications and media giant, Sky. Firstsource has
Firstsource Solutions announces over 300 new jobs in Cardiff
Firstsource Solutions, the UK’s customer experience expert, has announced that it will create more than 300 new jobs as it opens its 2nd contact centre in Cardiff. The new centre at Oakleigh House comes 4 years after the opening of Firstsource’s flagship facility in the city which currently employs 1,000
Firstsource Boosts Intraday Performance through Real-Time Alerting from WorkFlex
Firstsource Solutions Limited (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, in partnership with WorkFlex Solutions, the industry leader in Intelligent Intraday AutomationTM for contact centers, has reported significant improvement of intraday performance as
Firstsource appoints firstlight to amplify brand engagement
firstlight has been appointed to manage external communications for Firstsource, a leading global business process outsourcing company. Firstsource works with companies to help improve customer experience and address business challenges across the banking, financial services, healthcare, telecommunication and media sectors. Its clients include some of the world’s leading and most
Firstsource Reports Third Quarter Fiscal 2016
Firstsource Reports Third Quarter Fiscal 2016 Revenues of Rs 8,178 million Q-o-Q growth of 3.2%, Y-o-Y growth of 8.9% Operating EBIT of Rs 845 million Up Q-o-Q by 5.5% and Y-o-Y by 13.3% PAT (profit after tax) of Rs 670 million Up Q-o-Q by 8.4% and Y-o-Y by 16.6% At
Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan’s 2013
North American New Product Innovation Award for Contact Center Outsourcing Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced today that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center Outsourcing. The award recognizes Firstsource’s First Customer Intelligence solution
Will Customer Service via Phone Ever Go Extinct? Contact Center Agents Say No!
Firstsource Solution’s Contact Agent Experience Index finds phone interactions as most effective despite the rise of web chat. While 26 percent of contact center agents find web chat to be an effective channel for customer service, nearly half (47%) still find talking on the phone to be the most effective
Firstsource and Ingeus Mark Major Recruitment Milestone in Belfast
A unique jobs partnership between one of Northern Ireland’s leading businesses and employment and skills specialists Ingeus has just marked a major milestone in Belfast. Outsourced contact centre provider Firstsource, which is one of Northern Ireland’s largest private sector employers, has now recruited its 100th employee from the Department for
Springvale in Partnership with Firstsource
Springvale Employment and Learning in Partnership with Firstsource Solutions and Business in the Community have recently celebrated the success of supporting a number of young unemployed people into fulltime employment. The STRIVE employability program was developed after Business in the Community recognised a gap for growth within the customer service
Firstsource Bags Multiple Honours for Innovative HR Initiatives
HR Wins Best Practice Award at 4th NHRD Showcase 2015 and Best First Time Managers Development Program of Asia Accolade at Best Leadership Development Practices of Asia 2015. Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company has
