Looking to outsource your contact center and make your customer experience vision a reality?
Some of our contact center customers
See our Digitally Empowered Contact Center solution in action
An omnichannel contact center solution with high level of customer service automation.
Our customer servicing outsourcing services
Inbound call centre services
Outbound call centre services
Call centre customer services
Multilingual contact centre
Future-proof CX with contact center cloud solutions
Explore endless possibilities with Contact Center as a Service
Combine the best of what humans and technology have to offer to maximize business impact with contact center automation solutions. Human conversations through call center automation become more efficient and meaningful as bots pick up mundane, repetitive tasks, informing agents and making insightful recommendations. 30% of all customer requests can be handled by chatbots, offering 24/7 support and freeing up associates to handle complex conversations
With all the data in the cloud contact center, it’s easy to gain real-time visibility into everything that matters – customer satisfaction, NPS, SLAs, volumes, channel and automation performance.. Deploy AI-based customer intelligence solutions to synthesize both structured and unstructured data, drive fact-based decision making and elevate customer experience.
Clients we serve globally
We serve clients in Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries
Three fintech digital disruptors.
Top-three utility company in the UK.
Telecom & Media
Two clinical research organizations.
Helping our clients stay ahead of the curve
+30s to +60s
improvement in NPS and boost customer satisfaction, loyalty and retention
Improvement in cross-selling performance using advanced analytics
UK call center support for financially and technically vulnerable customers with work-at-home model