Akash Pugalia is the President of the Global Trust & Safety Practice at Firstsource.
He leads the global expansion and enhancement of the Trust & Safety practice. Based in the San Francisco Bay Area, Akash brings over two decades of experience in the BPM industry, with a focus on the Media, Entertainment, Gaming, and Trust & Safety sectors.
Known for his transformative leadership and dedication to client satisfaction, Akash has a proven track record of driving significant growth and fostering strong stakeholder relationships. He has successfully transformed a $50 million business into a $1 billion powerhouse within four years, demonstrating his strategic vision and operational excellence.
Akash is also a pioneer in adopting advanced AI solutions for proactive threat detection, reflecting his forward-thinking approach to cybersecurity. Additionally, he has led the establishment of a non-platform-based advisory council dedicated to addressing online threats, further showcasing his commitment to innovation and safety.
Under his leadership, Firstsource’s Trust & Safety practice aims to deliver best-in-class detection and prevention services, leveraging cutting-edge technology to build and maintain brand trust for clients.
