Location: Pride Park Derby
Working Hours: Monday to Saturday 8am – 6pm
Job Type: Permanent/Full time only
What will you be doing?
This is an exciting opportunity to join a dynamic team as a Customer Service Advisor in partnership with The Telegraph. You will be speaking to customers who have got questions about their account, a query about their billing or might be having a slight technical issue. Being the first point of contact with customers, you will be required to listen and identify the needs of customers, delivering excellent customer service in the process. They might also ask you about general billing, other service requests, or you may need to handle and resolve a complaint for them.
Who we are looking for?
Firstsource is a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success and they are what make us different from the rest. Aspire, Achieve and Advance..
In joining the Firstsource family we strive to create a diverse and inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace
Whilst on site we want to reassure you Firstsource are fully COVID secure and remain compliant with the government guidelines on social distancing, with your safety and security paramount.
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