Customer Service Advisor

Location: Pride Park Derby
Working Hours: Monday to Saturday 8am – 6pm
40 hours/week
Job Type: Permanent/Full time only

What will you be doing?

This is an exciting opportunity to join a dynamic team as a Customer Service Advisor in partnership with The Telegraph. You will be speaking to customers who have got questions about their account, a query about their billing or might be having a slight technical issue. Being the first point of contact with customers, you will be required to listen and identify the needs of customers, delivering excellent customer service in the process. They might also ask you about general billing, other service requests, or you may need to handle and resolve a complaint for them.

Who we are looking for?

• Genuine desire to help customers and be informative
• Focus on customer satisfaction and service quality levels
• Motivated to work towards targets- we work to conversion rates based on the number of people you speak to and the number of appointments you book in
• Build and maintain good relationships with customers
• Clear and concise verbal communication skills
• Ability to effectively handle complaints

Our benefits

• £18532 per annum with fortnightly pay
• A work schedule of Monday – Saturday
• 21 days’ holiday (plus Bank Holiday allowance), increasing 1 day per year of service
• Refer a friend to work for us and you get £500!
• Healthshield – which includes optical and dental benefits
• Discounts in high-street shops and restaurants
• Lots of incentives, activities and events (Covid permitting)

About us

Firstsource is a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success and they are what make us different from the rest. Aspire, Achieve and Advance..

In joining the Firstsource family we strive to create a diverse and inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace

Whilst on site we want to reassure you Firstsource are fully COVID secure and remain compliant with the government guidelines on social distancing, with your safety and security paramount.