For many banks and financial services businesses, running invoice finance operations efficiently and effectively is a vital part of what keeps them in business. This process often involves expensive legacy technologies, complex process re-engineering and investment in resource, all of which divert attention away from their core businesses.
Outsourcing activities such as invoice finance product operations to Firstsource means our clients can focus on their core business. We have the knowledge, automation, analytics and workflow tools and technology to transform your commercial finance operational performance. Working on behalf of a UK bank, Firstsource is currently delivering invoice finance/asset based lending service operations that cover 20% of the total market in the UK.
The client faced challenges related to cost savings, legacy systems and technology, and looked for a partner who could help them overcome these challenges, primarily in their commercial finance business unit. Firstsource successfully delivered a transformational solution framework that helped the client reduce costs, customer complaints and improve NPS.
reduction in overall costs
reduction in customer complaints
credit note, with instant budget benefits
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