RP Sanjiv Goenka Group

The impact of patient financial experience on hospital profitability

As rising deductibles and co-pays turn patients into payers, financial interactions must be part of the patient experience equation. The financial aspect of care should not be put aside, as it is an essential component of a positive patient experience.

But navigating the healthcare financial maze can create unnecessary confusion and anxiety for patients at a time when they’re at their most vulnerable. Traditional processes and requirements around patient financial responsibilities can be overwhelming. Pressures on hospital financial performance are greater than ever.

This guide provides insights into:

  • Importance of an effective patient access process at the initial point of patient engagement
  • How automated and streamlined workflows can be customized to patient needs
  • How a digital engagement solution can create sustainable efficiencies
  • A hospital’s success story on how the improved their financial results by growing self-pay receivables

Create an environment where the patient’s clinical and financial experience work in tandem to provide a positive patient healthcare journey from beginning to end.

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