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RP Sanjiv Goenka Group

Moving customer service operations to an at-home model

November 18, 2020

Switching to an at-home model can help you deliver uninterrupted customer service operations during highly uncertain times.

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Why growth hurts invoice finance businesses and how Intelligent Automation can help

Why growth hurts invoice finance businesses and how Intelligent Automation can help

Growing an invoice finance business is not easy. In fact, sometimes growth can hurt…
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Seven steps to citizen development​

The five key battlegrounds in financial services

The five key battlegrounds in financial services

Digital debt collections : The future

Digital debt collections : The future

Firstsource’s intuitive next-gen digital services are built upon three pillars: empathy, insight, and agility.
Managing debt recovery & customer experience for the world’s largest card issuer

Managing debt recovery & customer experience for the world’s largest card issuer

A multinational financial services corporation and a leading issuer of credit cards.
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