RP Sanjiv Goenka Group

At a glance: Leading Transformation research summary

When driving business transformation learning from peers’ successes (and failures) is as important as own experiences. That’s why Firstsource conducted research with 120 senior executives who’ve led countless change initiatives.

The research revealed Five Leadership Lessons for Business Transformation. This summary highlights key learnings and highlights practices common across successful initiatives, such as:

  • 68% ran a pilot
  • 58% had a HR function for transformation
  • 68% included suppliers in a project steering group
  • 64% focused on identifying and celebrating small team wins

To get the full research, in-depth insights and opinions from experienced transformation leaders check out our Leading Transformation hub.


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