Firstsource has been providing healthcare collection services since 1958 through our legacy companies. Our operational strategies maximise revenue generation while ensuring a positive patient experience. We handle each collection call with empathy while ensuring compliance and achievement of client objectives.
With our technology platforms and analytics tools, we provide business intelligence to create customised treatment strategies that our collectors can leverage. Our services include First Party Early Out Services, Third Party Collections, Credit Bureau Reporting (TransUnion, Experian, Equifax), Litigation Services, Healthcare Analytics, Compliance Oversight and Call Monitoring among others.
These include scoring strategies and account segmentation, dispute resolution, customized calling campaigns and letter series, negotiating and monitoring partial payment arrangements, credit bureau reporting and litigation, and full account resolution.
Through advanced scoring technology, we :
Our client is an acute care health system serving Southwest Ohio, serving 2,000 beds in 5 acute care hospitals. Firstsource introduced a proprietary scoring and segmentation system, optimised customer touchpoints and trained a specialised team in order to help ease financial pressure on the client, while maintaining a high level of patient satisfaction.
in incremental cash over 4 months
extra collections income over 16 months
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology