RP Sanjiv Goenka Group

Gated Content: Yes



Three pillars of successful debt collection

Traditional debt collection practices are prone to substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; updated rules from The Bureau of Consumer Financial Protection (CFPB) are focussing more on debt collection communications and the practices of debt collectors. Fortunately, the path to achieving this

Solving the CX challenge in travel and hospitality

When tourism and international travel sectors witness a spike in demand, it presents a challenge for airlines, hotels, operators and booking providers. These companies want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers

How digitalizing debt collection can transform results for lenders

The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies

Driving impact at scale with Intelligent Automation

Hospitals do everything they can to address the spike in healthcare demand and maintain their levels of service quality. But the reality is they continue to grapple with staffing shortages, supply chain interruptions, and communication/monitoring issues. Healthcare Providers are already constrained by tightening cash flows and shrinking revenues due to

Digital Mailrooms: The heartbeat of modern Health Plan operations

Take the traditional mailroom. A typical Health Plan mailroom receives 120,000 pieces of mail every month. A vast majority of the paper-based communication – from application submission and policy changes to claim forms and notifications is processed manually, They are also inundated with incoming data and documents in multiple formats.

A 3-step approach to harnessing the richness of voice data

Leveraging an AI-powered voice and speech analytics solution can help businesses collect analyze and act on customer-centric metrics such as – First Call Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS) and sales conversions – to deliver amazing customer experiences. Contrary to popular belief, deploying such a solution

Download Now

Simply fill out this form to download