The Public Health Emergency (PHE) has delayed Medicaid redetermination or renewal – a mandatory process that occurs every 12 months to ensure continued eligibility of enrollees.
Traditional debt collection practices are prone to substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; updated rules from The Bureau of Consumer Financial Protection (CFPB) are focussing more on debt collection communications and the practices of debt collectors. Fortunately, the path to achieving this
Firstsource’s COVID-19 Vaccination Digital Outreach and Engagement Services enables Health Plans to bridge gaps in their member communication process for a seamless end to end vaccination experience.
When tourism and international travel sectors witness a spike in demand, it presents a challenge for airlines, hotels, operators and booking providers. These companies want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers
Fintech vs Big Tech vs Incumbents
The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies
Hospitals do everything they can to address the spike in healthcare demand and maintain their levels of service quality. But the reality is they continue to grapple with staffing shortages, supply chain interruptions, and communication/monitoring issues. Healthcare Providers are already constrained by tightening cash flows and shrinking revenues due to
Take the traditional mailroom. A typical Health Plan mailroom receives 120,000 pieces of mail every month. A vast majority of the paper-based communication – from application submission and policy changes to claim forms and notifications is processed manually, They are also inundated with incoming data and documents in multiple formats.
Omnichannel always sounds great in theory, but it’s harder to make it work in practice – particularly if you have legacy infrastructure constraints and don’t want to spend tens of millions. This eBook looks at the business case for omnichannel and proposes a three-step approach for thinking through a practical
Leveraging an AI-powered voice and speech analytics solution can help businesses collect analyze and act on customer-centric metrics such as – First Call Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS) and sales conversions – to deliver amazing customer experiences. Contrary to popular belief, deploying such a solution
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