Fintech vs Big Tech vs Incumbents
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Medicaid Redetermination Solution (MReD for MCOs)
The Public Health Emergency (PHE) has delayed Medicaid redetermination or renewal – a mandatory process that occurs every 12 months to ensure continued eligibility of enrollees.
Three Pillars of Successful Debt Collection
Traditional debt collection practices do not provide as much insight and use manual processes that are prone to create risk and result in errors. This results in substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; new rules from The Bureau of Consumer Financial
COVID-19 Vaccination Digital Outreach and Engagement Services
Firstsource’s COVID-19 Vaccination Digital Outreach and Engagement Services enables Health Plans to bridge gaps in their member communication process for a seamless end to end vaccination experience.
Solving the CX challenge in travel and hospitality
As tourism and international travel restart the spike in demand will present a challenge for airlines, hotels, operators and booking providers. These companies will want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers
Overcome the human challenges of business transformation
Leadership advice from 120 senior executives who’ve done it
The five key battlegrounds in financial services
Fintech vs Big Tech vs Incumbents
How Digitalizing Debt Collection Can Transform Results for Lenders
The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies
Driving Impact at Scale with Intelligent Automation
The COVID-19 pandemic has upended the healthcare industry as we know it. From ramping up staffing and equipment to redirecting resources, hospitals are doing everything they can to address the spike in healthcare demand and maintain pre-pandemic levels of service quality. But the reality is they continue to grapple with
Digital Mailrooms: The Heartbeat of Modern Health Plan Operations
Health Plans are inundated with incoming data and documents in multiple formats and with manual processes driving inefficiencies and high costs, the need for digital transformation is more than ever, not only in modernizing IT systems but also to enhance decision-making based on real-time information to increase process throughput and
Designing an omnichannel strategy to delight today’s multi-channel customers
Omnichannel always sounds great in theory, but it’s harder to make it work in practice – particularly if you have legacy infrastructure constraints and don’t want to spend tens of millions. This ebook looks at the business case for omnichannel and proposes a three-step approach for thinking through a practical
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