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Three Pillars of Successful Debt Collection

Traditional debt collection practices do not provide as much insight and use manual processes that are prone to create risk and result in errors. This results in substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; new rules from The Bureau of Consumer Financial

Solving the CX challenge in travel and hospitality

As tourism and international travel restart the spike in demand will present a challenge for airlines, hotels, operators and booking providers. These companies will want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers

How Digitalizing Debt Collection Can Transform Results for Lenders

The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies

Driving Impact at Scale with Intelligent Automation

The COVID-19 pandemic has upended the healthcare industry as we know it. From ramping up staffing and equipment to redirecting resources, hospitals are doing everything they can to address the spike in healthcare demand and maintain pre-pandemic levels of service quality. But the reality is they continue to grapple with

Digital Mailrooms: The Heartbeat of Modern Health Plan Operations

Health Plans are inundated with incoming data and documents in multiple formats and with manual processes driving inefficiencies and high costs, the need for digital transformation is more than ever, not only in modernizing IT systems but also to enhance decision-making based on real-time information to increase process throughput and

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