Fintech vs Big Tech vs Incumbents
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Driving Impact at Scale with Intelligent Automation
The COVID-19 pandemic has upended the healthcare industry as we know it. From ramping up staffing and equipment to redirecting resources, hospitals are doing everything they can to address the spike in healthcare demand and maintain pre-pandemic levels of service quality. But the reality is they continue to grapple with
Overcome the human challenges of business transformation
Leadership advice from 120 senior executives who’ve done it
The five key battlegrounds in financial services
Fintech vs Big Tech vs Incumbents
Designing an omnichannel strategy to delight today’s multi-channel customers
Omnichannel always sounds great in theory, but it’s harder to make it work in practice – particularly if you have legacy infrastructure constraints and don’t want to spend tens of millions. This ebook looks at the business case for omnichannel and proposes a three-step approach for thinking through a practical
A 3-Step Approach to Harnessing the Richness of Voice Data
Leveraging an AI-powered voice and speech analytics solution can help businesses collect analyze and act on customer-centric metrics such as – First Call Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS) and sales conversions – to deliver amazing customer experiences. Contrary to popular belief, deploying such a solution
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