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Digitally Empowered Contact Center

The world of Customer Experience (CX) is experiencing an onslaught of tech solutions. While there is much hype around driving automation and digital deflection, the fact remains – contact center operations need the right balance of humans and technology to drive superior customer and business outcomes. Firstsource’s Digitally Empowered Contact

The impact of patient financial experience on hospital profitability

As rising deductibles and co-pays turn patients into payers, financial interactions must be part of the patient experience equation. The financial aspect of care should not be put aside, as it is an essential component of a positive patient experience. Navigating the healthcare financial maze can create unnecessary confusion and

Three Pillars of Successful Debt Collection

Traditional debt collection practices do not provide as much insight and use manual processes that are prone to create risk and result in errors. This results in substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; new rules from The Bureau of Consumer Financial

Solving the CX challenge in travel and hospitality

As tourism and international travel restart the spike in demand will present a challenge for airlines, hotels, operators and booking providers. These companies will want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers

How Digitalizing Debt Collection Can Transform Results for Lenders

The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies

Driving Impact at Scale with Intelligent Automation

The COVID-19 pandemic has upended the healthcare industry as we know it. From ramping up staffing and equipment to redirecting resources, hospitals are doing everything they can to address the spike in healthcare demand and maintain pre-pandemic levels of service quality. But the reality is they continue to grapple with

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