RP Sanjiv Goenka Group

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Invoice finance automation for a better lending lifecycle

Invoice finance lifecycle is intensely complex. Without invoice finance automation this complexity puts a stranglehold on profitability. All too often, invoice finance providers rely heavily on manual processes to try and improve client experience. As transactions and client numbers grow, associated risks and costs become harder to contain. The first

The Loud Ping for Debt Collections

CXOs across industries face sharp increases in consumer debt levels and debt recovery challenges that arose from COVID aren’t going away any time soon. Some executives are seeing the path forward. They understand consumers prefer online payment and collections to a phone call, particularly if the digital interaction is personalized

How to Succeed at Fintech? Disrupt your own business

With fintech sweeping across financial services and disrupting long-standing business models, one ponders: what makes for successful fintech? Success stories in fintech are rooted in transformative business models. Technology is the enabler, not the inspiration. This guide explores the logic behind a business model approach to fintech and uses debt

Digitally Empowered Contact Center

The world of Customer Experience (CX) is experiencing an onslaught of tech solutions. While there is much hype around driving automation and digital deflection, the fact remains – contact center operations need the right balance of humans and technology to drive superior customer and business outcomes. Firstsource’s Digitally Empowered Contact

The impact of patient financial experience on hospital profitability

As rising deductibles and co-pays turn patients into payers, financial interactions must be part of the patient experience equation. The financial aspect of care should not be put aside, as it is an essential component of a positive patient experience. But navigating the healthcare financial maze can create unnecessary confusion

Three pillars of successful debt collection

Traditional debt collection practices are prone to substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; updated rules from The Bureau of Consumer Financial Protection (CFPB) are focussing more on debt collection communications and the practices of debt collectors. Fortunately, the path to achieving this

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